Assistant Store Manager

Lindt & Sprungli (U.K.) Limited; North Common; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus

Pension

Life cover

Chocolate allowance

Chocolate discounts

Personal development allowance

Birthday day off

Job summary

Lindt & Sprüngli (U.K.) Limited is seeking a Store Manager to lead a premium Lindt store. You will drive sales, manage performance, and embody the Lindt Service proposition across every customer interaction.

Based in the Cotswolds Village Store, the role involves delivering operational excellence, budgeting, and team development to ensure outstanding customer experiences in a busy retail environment.

Qualifications

• Proven management experience within a retail organisation.
• Track record of leading high performing teams including people leadership and development.
• Numerate with good analytical and IT skills.
• A highly motivated self-starter with a drive for results.
• Excellent interpersonal skills and ability to build relationships at all levels.
• Positive, proactive attitude and authenticity in the workplace.

Responsibilities

• Maximise store sales turnover and profitability.
• Drive achievement of the retail plan and KPI targets.
• Monitor store KPI’s and identify opportunities and risks with action plans.
• Collaborate with line manager on trading periods and budgets.
• Support staffing levels to meet business demands and costs.
• Deliver operational excellence and flawless execution of processes and standards.
• Implement audit and loss prevention controls and ensure compliance.
• Maintain health and safety standards and training records.
• Recruit and develop store team aligned with Lindt values.

Skills

Retail management

People leadership

Analytical skills

Interpersonal skills

Tools

POS systems

Job description

A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate

In this role you will: Support the store management team towards the accomplishment of the retail plan Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action

Where you’ll be based

This role is based in our Cotswold Village Store and is 40 hours per week

Key Responsibilities

• Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
• Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
• Track store KPI’s, identifying opportunities and risks, supported by a clear course of action
• Align with line manager on action plans from store performance reviews
• Collaborate with line manager on opportunities for key trading periods
• Support line manager in monitoring store expenditure and cost budgets, whilst ensuring that staffing is optimised to meet business demands
• Delivering and Developing Operational Excellence Maintain a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
• Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
• Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for all
• Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner
• Escalate issues to appropriate team when necessary in a timely manner
• Effectively manage your time to ensure all deadlines are met and full compliance is achieved.

Delivering Outstanding Premium Visibility and Communication with our Customers

Empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer centric-culture Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirements Execute in-store marketing activities and monthly visual merchandising plan to company standard Stay informed of current trends and contribute to weekly Competitor Watch of the local market place Understand and actively anticipate consumer needs and goes the extra mile to delight customers

Leading for an Inspiring Place to Work

Support a shared vision by communicating clear goals, and fostering a positive and rewarding work environment, through set objectives Develop skills and capability in the store team and maintain a culture where they never want to stop learning, empowering others to meet their goals Support the store team in achieving PDP objectives Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performance Support in recruiting passionate and driven individuals who will complement the team and are Lindt brand ambassadors Partner with line manager to resolve performance issues in a timely manner, utilising Area Manager and HR support where necessary Communicate effectively between stakeholders and all depts of the business.

Ice cream & Drinks Responsibilities

Be accountable for maintaining high standards in food safety and health safety in store. Ensure all team members training records are in date. Ensure that all IC&D related documents/records are kept up to date. Be knowledgeable and confident about the products that are served. Produce and prepare all the products in line with brand standards. Ensure the correct level of IC&D components are in stock at all times to meet the sales demand. Ensure IC&D area is fully operational during store trading times. Provide training and coaching to colleagues to ensure all team members are confident in the IC&D station.

What experience you’ll bring

• Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
• Proven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.)
• Numerate with good analytical and IT skills
• A highly motivated self-starter, with a drive for results
• Excellent interpersonal skills, able to build relationships and influence at all levels
• An infectious can do attitude – ready to try new things and enthuse everyone you meet
• Being yourself every day

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our 'dress for your day' policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What you can expect from us

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including;

• competitive salary
• bonus
• pension
• life cover
• chocolate allowance
• chocolate give-aways
• chocolate discount
• £100 a year personal development allowance
• birthday day off
• and so much more!

Join the Lindt & Sprüngli Group!

Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible "employer of choice" who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.