Assistant Store Manager

Lindt & Sprüngli; North Common; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Chocolate allowance

Chocolate discounts

Birthday day off

Personal development allowance

Annual bonus

Pension

Job summary

Lindt UK seeks an experienced Store Manager to support the store management team in delivering our premium brand experience at the Cotswold Village Store. You will focus on driving sales, profitability and customer service while upholding Lindt standards.

You will lead and develop store teams, monitor KPIs, manage budgets, implement loss prevention, health and safety, and coordinate visual merchandising and in-store marketing to create a memorable Lindt shopping experience.

Qualifications

• Proven management experience within a retail organisation.
• Numerate with good analytical and IT skills.
• Excellent interpersonal skills and ability to influence at all levels.

Responsibilities

• Maximise sales turnover and store profitability.
• Track store KPIs and identify opportunities and risks.
• Align with line manager on action plans from performance reviews.
• Collaborate on opportunities for key trading periods.
• Monitor store expenditure and budgets; optimise staffing.
• Deliver operational excellence and ensure compliant processes.
• Implement audit and loss prevention controls and health & safety measures.
• Oversee in-store marketing and visual merchandising to brand standards.
• Foster a customer-centric culture and develop the store team.

Skills

Store management

People leadership

Analytical IT skills

Customer service

Recruitment

Tools

POS systems

MS Excel

Job description

A little bit about LindtWe are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.How you could help us to Enchant the World with ChocolateWe have an exciting opportunity where you could be a part of our incredible team.In this role you will:Support the store management team towards the accomplishment of the retail planContribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policiesEmbody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every dayActively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to actionWhere you’ll be basedThis role is based in our Cotswold Village Store and is 40 hours per weekKey ResponsibilitiesMaximising Sales Turnover and Store Profitability to Grow and Drive the Business ForwardUse provided business tools, along with good personal judgement, to drive and exceed store sales and profit targetsTrack store KPI’s, identifying opportunities and risks, supported by a clear course of actionAlign with line manager on action plans from store performance reviewsCollaborate with line manager on opportunities for key trading periodsSupport line manager in monitoring store expenditure and cost budgets, whilst ensuring that staffing is optimised to meet business demandsDelivering and Developing Operational ExcellenceMaintain a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in storeImplement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.Complete online Health and Safety tools and take associated actions to ensure compliancy and a safe working environment for allEnsure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely mannerEscalate issues to appropriate team when necessary in a timely mannerEffectively manage your time to ensure all deadlines are met and full compliance is achieved.Delivering Outstanding Premium Visibility and Communication with our CustomersEmpower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer centric-cultureEmbrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skill gaps and training requirementsExecute in-store marketing activities and monthly visual merchandising plan to company standardStay informed of current trends and contribute to weekly Competitor Watch of the local market placeUnderstand and actively anticipate consumer needs and goes the extra mile to delight customersLeading for an Inspiring Place to WorkSupport a shared vision by communicating clear goals, and fostering a positive and rewarding work environment, through set objectivesDevelop skills and capability in the store team and maintain a culture where they never want to stop learning, empowering others to meet their goalsSupport the store team in achieving PDP objectivesConduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams’ performanceSupport in recruiting passionate and driven individuals who will complement the team and are Lindt brand ambassadorsPartner with line manager to resolve performance issues in a timely manner, utilising Area Manager and HR support where necessaryCommunicate effectively between stakeholders and all depts of the business.Ice cream & Drinks ResponsibilitiesBe accountable for maintaining high standards in food safety and health safety in store.Ensure all team members training records are in date.Ensure that all IC&D related documents/records are kept up to date.Be knowledgeable and confident about the products that are served.Produce and prepare all the products in line with brand standards.Ensure the correct level of IC&D components are in stock at all times to meet the sales demand.Ensure IC&D area is fully operational during store trading times.Provide training and coaching to colleagues to ensure all team members are confident in the IC&D station.What experience you’ll bringProven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offerProven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.)Numerate with good analytical and IT skillsA highly motivated self-starter, with a drive for resultsExcellent interpersonal skills, able to build relationships and influence at all levelsAn infectious can do attitude – ready to try new things and enthuse everyone you meetBeing yourself every dayWe want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.Living our values everydayAt Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.What you can expect from usIn return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance, chocolate give-aways, chocolate discount, £100 a year personal development allowance, birthday day off and so much more!