Assistant Store Manager

British Heart Foundation; Lytham St Annes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charitable organization is seeking an Assistant Store Manager to enhance store management in Lytham. The role involves supporting the Store Manager in daily operations, inspiring staff, and maintaining high customer service standards. Requires customer-facing experience, flexibility for shifts, and enthusiasm for team development. Attractive benefits include annual leave, staff discounts, and health plans.

Benefits

38 days annual leave

Wagestream access

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience in a customer-facing role.
• Ability to inspire and support staff.
• Flexibility to work weekends and bank holidays.

Responsibilities

• Support the Store Manager with day-to-day operations.
• Ensure high standards of customer service.
• Achieve sales targets through physical and digital channels.

Skills

Customer service experience

Supervisory experience

Commercially driven

Inclusive approach to developing teams

Passion for exceptional customer service

Results driven

Job description

Overview

Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our fashion store team in Lytham, so we could be the perfect match!

What does this role involve?

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activitiesli>
• Working with the manager to generate stock

Our stores are fast‑paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

What are we looking for?

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, “Igniting Change,” along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers