Assistant Store Manager

Rainbows Hospice for Children and Young People; Loughborough; On-site; GBP 9,000 - 15,000; Part time

Job summary

A charitable organization is seeking an Assistant Store Manager to help operate their new store in Loughborough. This role involves managing a supportive team, delivering exceptional customer service, and helping meet financial targets. Candidates should have retail management experience and strong customer service skills. Benefits include healthcare, a pension scheme, and 27 days of holiday.

Benefits

Healthcare Cashback plan

Life Assurance

27 days holiday

Pension scheme

Employee assistance programme

Qualifications

• Experience in a retail management environment.
• Excellent customer service skills.
• Ability to manage a diverse team.
• Confidence in working towards financial targets.

Responsibilities

• Support day-to-day running of the store.
• Deliver excellent customer service.
• Maintain attractive store layout.
• Ensure shop presents a professional image.

Skills

Retail management experience

Customer service skills

Team management

Budget management

Job description

Go back Rainbows Hospice for Children and Young People

Assistant Store Manager

The closing date is 01 December 2025

Are you working in retail and ready for your next exciting challenge? Do you enjoy working as part of a supportive team, solving problems, and making a real impact in your community? If so, we'd love to hear from you!

Main duties of the job

As part of our growth, we're excited to be opening our first Rainbows Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and are now looking for two passionate and proactive Assistant Store Managers to support the Store Manager and Deputy Store Manager in leading this exciting new venture.

About us

Here at Rainbows Children's Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we're here to brighten short lives and support families, wherever they are.

Job responsibilities

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN

Hours & Salaries:

1. Role 1: 22.5 hours, working 3 out of 7 days on a rota basis - £14,286 per annum
2. Role 2: 15 hours, working 2 out of 7 days on a rota basis - £9,524 per annum

About the role: In this role, you'll support the Store Manager and Deputy Store Manager in the day-to-day running of the store, stepping up to lead when needed. You'll help deliver excellent customer service, maintain an attractive store layout, and ensure the shop presents a professional and welcoming face of Rainbows Children's Hospice on the high street. Some of the key responsibilities include (but not limited to):
Support store management in meeting income and profit targets
Assist with promotions and seasonal campaigns
Help maintain a steady flow of saleable stock and encourage public donations
Promote Gift Aid in line with targets and guidelines
Monitor stock turnover and support regional sourcing of furniture
Contribute to the efficiency of van collections and deliveries
Further responsibilities can be found by downloading the Job Description.

Essential Requirements

Experience in a retail management environment
Excellent customer service skills with the ability to implement agreed standards of service in the store
Ability to manage a diverse team with varying skill sets
Confidence in working towards financial targets and managing budgets

Desirable Requirements

Experience of working with and supporting volunteers
Further requirements can be found by downloading the Person Specification.

Benefits

Eligibility to join blue light card discount scheme and Company Shop
Healthcare Cashback plan
Life Assurance
27 days holiday
Plus bank holiday allowance but expectation to work bank holidays in this role
Contributory pension scheme or Salary Sacrifice Pension Scheme
Free access to an employee assistance programme
Wellbeing support and access to Mental Health First Aiders
Unofficial benefits: Fun events, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on [e-mail].

If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at [e-mail].

This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.

We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

Experience

• Experience in a retail management environment.
• Excellent customer service skills with the ability to implement agreed standards of service in the store.
• The ability to train and motivate volunteers.
• Able to work towards financial targets and manage budgets.
• Good administrative and organisation skills with the ability to monitor and analyse store statistics.
• Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks.
• Effective communication skills verbal and written.
• Self-motivated and able to work independently but flexibly as part of a team.
• Sensitivity in handling people in difficult and distressing circumstances.
• Good problem solving and decision-making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good planning and logistical skills.
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays as necessary.
• Able to work within professional and confidentiality boundaries.
• Physically fit and able to carry large bulky items (in-line with Manual handling training).
• Driving licence.
• One Team Working together with fairness and respect.
• People Centred Championing inclusivity, compassion and clarity.
• Aim High Adapting, learning and sharing our expertise.
• Own It Focused, committed and accountable.
• Previous experience of assistant management of a store or department within a furniture and/or fashion environment.
• Previous experience of working with or managing van drivers.
• Experience of working with and supporting volunteers.
• Experience of visual merchandising.
• Working knowledge of Risk assessments.
• Intermediate or advance PC skills.
• Ability and willingness to drive a furniture van.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Rainbows Hospice for Children and Young People

Address

Rainbows Hospice, Lark Rise, Loughborough