Assistant Store Manager

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Lancashire; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

401(k) matching

Performance-based bonus

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking an Assistant Store Manager in the United Kingdom to support daily store operations, credit compliance, and team performance. The role focuses on delivering exceptional customer service, maintaining showroom standards, and driving sales through active merchandising and community engagement.

Responsibilities include coaching staff, managing cash and deposits, and ensuring adherence to policies.

Qualifications

• High school diploma or equivalent preferred; leadership experience in retail is a plus.
• Experience with sales, customer service, and/or credit or collections processes preferred.
• Ability to handle cash, perform basic financial transactions, and maintain accurate records.
• Bilingual (English-Spanish) ability may be a plus based on store staffing needs.

Responsibilities

• Support overall store operations, ensuring adherence to company policies, procedures, and performance expectations.
• Lead, coach, and develop team members to achieve operational, sales, and customer service goals.
• Provide performance feedback and assist with employee relations, including coaching and disciplinary actions as needed.
• Supervise store operations and staff in the absence of the Store Manager.
• Ensure a high-quality customer experience through professional service, showroom presentation, and active merchandising support.
• Assist with showroom organization, product placement, and maintaining clean, sales-ready displays.
• Drive sales growth through customer engagement, promotional support, and community involvement.
• Support sales activities, including assisting customers and ensuring team execution of the company sales model.
• Oversee credit and collection processes, ensuring compliance with company policies and applicable laws.
• Assist with customer account management, contract negotiation, and documentation accuracy.
• Maintain financial controls, including cash handling, payment processing, deposits, and recordkeeping.
• Ensure proper handling of customer information in compliance with privacy regulations.
• Support administrative functions, reporting, and daily store organization.
• Maintain a safe, organized work environment and assist with operational tasks, including light merchandise handling as needed.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Credit/collections

Merchandising

Cash handling

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Retail management experience

Tools

POS systems

CRM software

Job description

Job Summary

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, credit functions, and team performance. This role is responsible for driving operational excellence, ensuring credit compliance, developing team members, and delivering a high standard of customer service. The Assistant Store Manager plays a key leadership role in fostering accountability, professionalism, and a positive, results-driven store environment.

• Support overall store operations, ensuring adherence to company policies, procedures, and performance expectations
• Lead, coach, and develop team members to achieve operational, sales, and customer service goals
• Provide performance feedback and assist with employee relations, including coaching and disciplinary actions as needed
• Supervise store operations and staff in the absence of the Store Manager
• Ensure a high-quality customer experience through professional service, showroom presentation, and active merchandising support
• Assist with showroom organization, product placement, and maintaining clean, sales-ready displays
• Drive sales growth through customer engagement, promotional support, and community involvement
• Support sales activities, including assisting customers and ensuring team execution of the company sales model
• Oversee credit and collection processes, ensuring compliance with company policies and applicable laws
• Assist with customer account management, contract negotiation, and documentation accuracy
• Maintain financial controls, including cash handling, payment processing, deposits, and recordkeeping
• Ensure proper handling of customer information in compliance with privacy regulations
• Support administrative functions, reporting, and daily store organization
• Maintain a safe, organized work environment and assist with operational tasks, including light merchandise handling as needed
• Perform other duties as assigned

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts

Assistant Store Manager

Job Summary

The Assistant Store Manager supports the Store Manager in overseeing daily store operations, credit functions, and team performance. This role is responsible for driving operational excellence, ensuring credit compliance, developing team members, and delivering a high standard of customer service. The Assistant Store Manager plays a key leadership role in fostering accountability, professionalism, and a positive, results-driven store environment.

Essential Duties And Responsibilities

• Support overall store operations, ensuring adherence to company policies, procedures, and performance expectations
• Lead, coach, and develop team members to achieve operational, sales, and customer service goals
• Provide performance feedback and assist with employee relations, including coaching and disciplinary actions as needed
• Supervise store operations and staff in the absence of the Store Manager
• Ensure a high-quality customer experience through professional service, showroom presentation, and active merchandising support
• Assist with showroom organization, product placement, and maintaining clean, sales-ready displays
• Drive sales growth through customer engagement, promotional support, and community involvement
• Support sales activities, including assisting customers and ensuring team execution of the company sales model
• Oversee credit and collection processes, ensuring compliance with company policies and applicable laws
• Assist with customer account management, contract negotiation, and documentation accuracy
• Maintain financial controls, including cash handling, payment processing, deposits, and recordkeeping
• Ensure proper handling of customer information in compliance with privacy regulationsSupport administrative functions, reporting, and daily store organization
• Maintain a safe, organized work environment and assist with operational tasks, including light merchandise handling as needed
• Perform other duties as assigned

Knowledge, Skills, Competencies And Abilities

• Strong leadership, coaching, and team development skills
• Customer-focused mindset with a commitment to service excellence
• Knowledge of retail operations, sales practices, and credit/collections processes
• High level of integrity, accountability, and professionalism
• Strong organizational, problem-solving, and decision-making abilities
• Ability to enforce policies while maintaining positive team morale
• Effective communication and conflict resolution skills
• Financial aptitude with basic math and recordkeeping proficiency
• Ability to manage multiple priorities in a fast-paced environment

Required Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Prior leadership or supervisory experience in retail or a related environment preferred
• Experience with sales, customer service, and/or credit or collections processes preferred
• Ability to handle cash, perform basic financial transactions, and maintain accurate records
• Ability to lift or move up to 50 pounds as needed
• Ability to operate company vehicles when required
• Demonstrated ability to lead teams and support business operations effectively
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrell’s Furniture

At Kimbrell’s Furniture, our founder’s vision continues to guide everything we do: “Our passion is to improve the happiness and well-being of others through home furnishings.” This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.

No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values‑driven workplace where individuals can grow, contribute, and thrive. If you’re looking for more than just a job—if you’re looking to make an impact,we invite you to be part of the Kimbrell’s team.

Kimbrell’s Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The first Kimbrell's furniture store opened in downtown Columbia, SC in 1915. In its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.

Founding principles continue to guide the company. Kimbrell's believes for the company to be successful, its people must be successful. The company aims to treat employees as “family,” working together to improve the happiness and well-being of others through home furnishings. The company also aims to treat customers as “family” through its superior customer service.

Kimbrell's hand-selects furniture to uniquely offer customers a combination of style and value. Kimbrell's partnerships with Sealy and Jamison also offer comfort and value in its exclusive mattress lineups.

Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in‑house financing program that offers customers personalized credit.

Kimbrell’s Remains a Family Business Dedicated To

• Affordable style
• Friendly service
• Personalized credit
• Comfortable shopping