Assistant Store Manager

Vision Express; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading optical retailer in Richmond, London is seeking an enthusiastic Assistant Store Manager to support store performance and deliver exceptional customer service. The ideal candidate should possess strong problem-solving skills and a customer-centric approach. Optical experience is a plus, but not essential. This role offers competitive benefits, including free eyewear and performance bonuses, with opportunities for career progression within a diverse and inclusive team.

Benefits

Free eyewear up to £550 annually

On target bonuses up to £4,212

Family and friends discounts

25 days annual leave

Employee Assistance Program

Qualifications

• Optical experience is preferred but not essential.
• Eager to progress career and meet store targets.

Responsibilities

• Support the Store Manager in driving performance.
• Ensure audit and compliance standards are met.
• Deliver outstanding customer experience.

Skills

Customer service

Problem-solving

Active listening

Team player

Positive attitude

Job description

What can you expect from the role?

Join Vision Express in Richmond, London as an Assistant Store Manager and bring energy, enthusiasm, and leadership to our team. You’ll support the Store Manager in driving performance, ensuring audit and compliance standards are met, and delivering an outstanding customer experience. We’re looking for a dynamic, ambitious individual who’s eager to progress their career with Vision Express. Optical experience is preferred but not essential — what matters most is your drive, people skills, and eye for detail.

Benefits

• Free eyewear up to £550 annually with immediate eligibility.
• On target bonuses up to £4,212, depending on store performance.
• Stretch target bonuses up to £8,424, depending on store performance.
• Family and friends discount of 75%, 50% and 25% with a free eye test.
• 25 days annual leave with the opportunity to buy or sell holiday.
• Employee Assistance Program offering confidential support for your wellbeing.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

Some experiences you might have:

• Solving complex problems for colleagues and customers.
• Being customer obsessed and providing exceptional customer service.
• Display a positive attitude that has influenced others to commit to a cause.
• Active listening, having empathy to understand customer and colleague needs.
• Calm under pressure, supporting customers and colleagues in challenging moments.
• Being a team player, working with colleagues to achieve store targets.
• Having positive energy and the potential to become a brand ambassador.

Why Vision Express?

Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential. Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results.