Assistant Store Manager

Disney Store; Ellesmere Port; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Complimentary Disney Park admission

Disney product discounts

Life assurance

Company pension

Field Incentive Plan

Private medical cover

Job summary

Disney Store in Cheshire Oaks is hiring an Assistant Store Manager. This permanent role is 39 hours per week, leading a Cast to deliver magical guest experiences while upholding Disney standards.

You will mentor the team, drive visual merchandising, manage scheduling and costs, and support the Store Manager in achieving exceptional results.

Qualifications

• Disney knowledge and storytelling ability.
• Able to manage a team to provide outstanding customer service to guests of all ages.
• Communicate effectively with Guests and team members.
• Experience in recruiting, developing, disciplining and performing for a team.

Responsibilities

• Lead Visual Merchandising standards across Stage, Backstage and Windows.
• Drive sales through smart product placement and KPI-driven actions.
• Prioritise VM activity including delivery, markdowns, POS placement and stock checks.
• Coach Cast Members to achieve Disney VM standards.
• Provide feedback and coaching to the team.
• Balance guest experience with business priorities to maximise magic.
• Implement strategies to improve KPIs such as sales, conversion, and UPT.
• Mentor and train Cast Members for Magical Service.
• Represent the Disney Brand and deliver magical guest experiences.
• Liaise with Store Manager to ensure scheduling and cost control.
• Support recruitment, development and performance management.

Skills

Disney knowledge

Team leadership

Guest service

Recruitment & development

Sales drive

Retail management

Business acumen

Organization

Communication

Professional appearance

Numerical ability

Job description

This is a permanent position of employment, and the required hours will be 39 hours per week.

About The Role & Team

This is an exciting opportunity to support our new store at Cheshire Oaks. The Assistant Store Manager will play a key role in bringing Disney magic to Guests during this exciting new chapter for the business. The individual will represent the Disney brand, alongside the Store Manager leading the cast in engaging Guests in magical experiences throughout the Store. They set consistently high standards, and they teach, coach and support the team to provide exceptional Guest Service. They are a mentor and a role model for Cast Members and create a high energy work environment, to drive the company’s initiatives and to achieve its goals. They are responsible for supporting the store manager and in the Store Manager’s absence driving the store’s performance to achieve exceptional results through motivation, effective scheduling and controlling costs.

What You Will Do

• Accountable for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
• Analyses and monitors sales results to determine action plans to drive sales based on smart product placement
• Manages, and prioritises Visual Merchandising activity adhering to guidelines provided including delivery, markdowns, POS placement, recovery and replenishment, and stage moves
• Coaches Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
• Provides Feedback and recommendations through coaching of the team.

Sales

• Makes sound business decisions which balance competing priorities, always in the context of creating the most magical experience for guests
• Implements strategies to drive positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members
• Assists Store Manager to devise ways to drive Cast Members to achieve KPIs, such as Talk-Ups, with competitions and activities
• Manages own time effectively to achieve sales results and able to help others prioritise
• Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results

Service

• Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
• Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
• Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs
• Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
• Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
• Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
• Plans, manages and monitors effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
• Evaluates Service performance through observation and using resources such as the Magic Touch (Mystery Shop) to identify action plans to drive performance with the Store Manager

Contribution

• Assists Store Manager to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
• Assists Store Manager with the recruitment, development, discipline and performance of the team
• Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour
• Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact
• Leads delivery process ensuring it is completed in a fast and accurate manner following all guidelines and achieving process goals.
• Achieves shrinkage results and coaches and trains team to ensure accuracy when completing Stock Inventory Counts and tasks.
• Responsible for implementing a consistently high standard of Administration
• Able to assume key holder responsibilities observing Disney policies and procedures
• In certain stores, it may be a requirement to be first aid trained, to comply with regulations

Required Qualifications & Skills

• Passionate and knowledgeable about Disney and sharing facts and stories
• Able to manage a team to provide outstanding customer service to guests of all ages
• Warm, approachable and able to communicate well with Guests and team
• Able to manage recruitment, development, discipline and performance of a team
• Able to drive a team to achieve results
• Retail management experience preferred
• Business acumen (an understanding of what impacts commercial results in retail)
• Excellent organisation and prioritisation skillsAble to entertain Guests of all ages, especially children
• Highly Professional appearance
• Attention to detail and accurate with administration
• Demonstrates numerical ability

The Perks

• Complimentary admission to eligible Disney Theme Parks, giving you the opportunity to experience the magic we create and make memories of your own. Admission is subject to availability, capacity restrictions, applicable rules, block-out dates, and eligibility requirements.
• Disney Discounts: you are entitled to discounts on designated Disney products
• Life assurance at three times your annual salary (up to the current government earnings cap), 3 months service is required before eligibility.
• Company pension scheme.
• Field Incentive Plan (details held by TDS Finance – paid on a quarterly basis to those who have passed probation/have no active disciplinary)
• Private Medical Cover

The Walt Disney Company is an Equal Opportunity Empso loyer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.