Assistant Store Manager

Mejuri; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A modern retail jewelry company in the City of Westminster is seeking an Assistant Store Manager to enhance store performance and customer engagement. This role involves supporting business strategies, coaching staff, driving sales through client relationships, and ensuring operational excellence. Ideal candidates have a strong leadership background in retail and a passion for customer service. This position offers comprehensive benefits and a vibrant working environment.

Benefits

Comprehensive medical and dental benefits

Generous personal and sick days

Parental leave salary top-up

Qualifications

• Experience as a leader in retail, sales or customer service.
• Understanding of local market challenges for new store openings.
• Demonstrated understanding of service excellence in a consumer environment.

Responsibilities

• Support the development of store business strategies.
• Drive business through clienteling and sourcing new customers.
• Provide in-store coaching to staff on best practices.

Skills

Leadership

Customer service

Sales acumen

Tactical thinking

Job description

Overview

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweler Noura Sakkijha, the brand was built on the idea that fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is committed to responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role:

It has never been a more exciting time to join the retail leadership team here at Mejuri. Our global retail team is growing, with stores opening across Canada, the US, and UK. By the end of the year, we will have 30 stores in our scaling retail network.

As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting to the Store Manager, you will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability, and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives. You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills, and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command with a tremendous impact on driving growth and achieving KPIs, providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating Mejuri core values. You will contribute to developing a retail environment focused on our clients and a strong sales culture, with attention to every detail of the customer journey and data-driven decision making.

• Support the development of store business strategies, as defined by the Store and District Manager
• Maximize results and achievement of KPIs by driving own performance and the performance and engagement of the team
• Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
• Review weekly and monthly sales and product performance data and take action to improve sales performance
• Establish and implement changes to improve product performance where possible
• Improve sales performance of the team through feedback, coaching and training
• Review space productivity data and take action to maximize productivity and sales performance
• Gather insights from customers and communicate them to HQ
• Support in-store marketing and promotional initiatives at a high standard and communicate cross-functionally
• Support local and community events and lead the event submission process at the store, aiming for 2 events minimum per fiscal quarter. Follow the Events Playbook submission process and own post-mortem reporting
• Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story
• Provide in-store coaching to staff, demonstrating best practices in hosting, customer service and product knowledge
• Champion an OMNI business mentality, removing barriers to purchase and friction points for customers
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ
• Promptly respond to and escalate any customer complaints

Leadership:

• Assist the Store Manager in coaching and developing a service-minded and high-performing team
• Assist in the hiring process for key team members in your store
• Build and promote strong collaborative relationships in your market and with HQ
• Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
• Foster a performance culture of ownership, continuous improvement and goal achievement
• Clearly communicate expected standards and demonstrate desired behaviours. Lead by example
• Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
• Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
• Embed Mejuri values into the team’s daily activities
• Continuously network and build a candidate pipeline for current and future openings
• Monitor team compliance with Mejuri policies and procedures

Operations:

• Supporting maintenance of visual and operational standards with the leadership team
• Assist with the store schedule and apply labor optimization practices to support a great customer experience
• Identify opportunities to improve daily store operations (systems, processes) and communicate with HQ as appropriate
• Manage all office and cleaning supply inventory, placing orders via our supply vendor
• Manage team to prepare for and conduct stock-takes in a timely and effective manner
• Report issues within the store to Head Office including maintenance, cleaning and safety issues
• Manage security of store, products and team, raising issues with Head Office

What you'll bring to the team:

• Experience as a leader in retail, sales or customer service
• Understanding of local market challenges and requirements relevant to new store openings
• Demonstrated understanding of service excellence in a consumer environment
• Tactical thinking
• Stay current on trends in retail, well connected, and able to network to obtain introductions
• Desire to work in a fast-paced, entrepreneurial environment – you understand experimentation and iteration
• Bonus: you’ve worked at a start-up or fast-growing company

• Benefits at Mejuri:
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for full-time employees. Bereavement leave, including miscarriage and stillbirth support.
  • Parental leave salary top-up of up to 80%, plus a personalized return-to-work transition and accommodation plan for full-time employees.
  • Semi-annual performance reviews.

#LI-Onsite

Our values and culture

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They guide us in providing extraordinary experiences for customers and fostering an innovative environment. Success means living our values relentlessly. Our values are:

• RAISE THE BAR | Stay Curious, Seek/Share Feedback and Strive for Excellence
• CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions
• EMPOWERED OWNERS | Treat the company like your own and take initiative
• FIND A WAY | Seek simple, creative solutions and act fast
• DRIVE RESULTS | Be clear on goals and relentless in achieving them
• TEAM FIRST | Value team success over personal ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of protected characteristics. If you require accommodation, please inform us and we will work with you to meet accessibility needs. For accessibility-related assistance, request information in accessible formats or to report accessibility problems, please share in your application.

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