Assistant Store Manager

Borough Kitchen; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail cook shop in London is seeking an experienced Assistant Store Manager for its Islington store. You will support daily operations, lead a passionate team, and contribute to achieving sales targets while providing exceptional customer service. The ideal candidate has at least 2 years of retail experience and a passion for cooking. This role includes a competitive industry-leading discount program and opportunities for personal and professional growth.

Benefits

Industry-leading discount programme

Complimentary Cook School classes

Employee assistance programme

Company events

Qualifications

• Minimum of 2 years’ retail experience with management or supervisory responsibility.
• Attention to detail in stock management.
• Flexibility to work varying shifts.

Responsibilities

• Support the Store Manager in daily operations.
• Lead team and ensure exceptional service.
• Oversee inventory management and stock checks.
• Maintain store presentation and visual merchandising.
• Handle customer queries and complaints.

Skills

Retail experience with management responsibility

Knowledge of kitchen products

Strong leadership skills

Excellent organisational skills

Experience in visual merchandising

Communication skills

Job description

Location: Upper Street, London N1 1QP

Hours: Full-time (40 hours), Mon-Sun 10:00-18:00, including weekends and bank holidays.

Availability - November start. Please note that we do not allow holidays or annual leave during December, as it is our busiest period.

About Borough Kitchen Borough Kitchen is a leading cook shop for passionate home chefs, offering everything needed for cooking and entertaining — from the kitchen to the table. We carefully curate exceptional cookware, tableware, and kitchen essentials, each selected for its quality, functionality, and timeless design. With five stores across London, a thriving e-commerce platform, and a successful cook school, we are dedicated to helping our customers cook with confidence and enjoyment. Our shops and classes are welcoming spaces for food lovers who value craftsmanship, thoughtful design, and the pleasure of sharing good food.

The Role

As the Assistant Store Manager at our Islington store, you will play a key role in supporting the Store Manager with the day-to-day operations of the shop. You will help to lead, motivate, and develop the team, ensuring the store runs smoothly and meets its sales targets. This is an excellent opportunity for someone with retail and team leadership experience who is passionate about cooking, design, and delivering outstanding customer

Responsibilities

• Support the Store Manager in overseeing daily store operations and achieving sales and performance goals
• Lead by example, delivering exceptional service and product knowledge to every customer
• Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback
• Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels
• Maintain high standards of visual merchandising and store presentation
• Assist in developing and implementing sales strategies to drive growth and enhance customer engagement
• Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork
• Ensure the store is consistently clean, tidy, and well-organised
• Handle customer queries and complaints with professionalism and care
• Take ownership of delegated tasks and act as the Store Manager’s deputy when required

• A minimum of 2 years’ retail experience, with management or supervisory responsibility - A must.
• Experience in ordering, receiving, and managing stock, with attention to detail and accuracy.
• A genuine passion for cooking and a strong knowledge of kitchen products and trends
• Proven experience in visual merchandising and maintaining high store standards
• Excellent organisational and communication skills
• Strong leadership skills with the ability to motivate and inspire a team
• Ability to multitask and manage competing priorities in a fast-paced environment
• Flexibility to work weekends, bank holidays, and varying shifts as required
• Proven ability to achieve and exceed sales targets

• Be part of a passionate and knowledgeable team that values quality and craftsmanship
• Industry-leading discount programme on products for our employees
• Complimentary Cook School classes
• Company events
• Access to an employee assistance programme, which includes free counselling sessions, financial and legal advice, and discounts and cash-back offers across 1,200+ brands, plus a wide range of health and wellbeing resources

Borough Kitchen is proud to be both an Equal Opportunities Employer and a London Living Wage Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.