Assistant Store Manager

PUMA UNITED KINGDOM LTD; Cirencester; On-site; GBP 36,000 - 48,000; Full time

Job summary

PUMA UNITED KINGDOM LTD is seeking a Store Support professional to help lead store performance. You will assist in driving sales, ensuring excellent customer service, and supervising a dynamic team on the shop floor.

The role involves training staff, managing schedules, and upholding PUMA standards across daily operations. Join a fast-paced retail environment where you will contribute to achieving profitability goals while delivering memorable customer experiences.

Qualifications

• Experience in retail store management or supervisory role.
• Proven ability to drive sales, manage KPI targets and profitability.
• Strong leadership and coaching skills with a focus on staff development.

Responsibilities

• Support Store Manager to achieve sales, KPIs, and profitability targets.
• Supervise daily store operations and sales floor engagement.
• Recruit, train and manage staff; conduct performance feedback and coaching.
• Handle payroll and create staff schedules to optimize service quality.
• Ensure loss prevention, inventory control and compliance with company policies.

Skills

Sales leadership

Customer service

Team management

Training & coaching

Payroll & scheduling

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

Applying for a job at PUMA is easy.

YOUR MISSION

Support a Store Manager in a proactive approach via managing and promoting sales to achieve or exceed sales, store KPIs, and profitability goals, while positioning PUMA to be the fastest sports brand in the world. Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets. Customer Experience: Maintain high standards of customer service in line with PUMA's values. Team Management: Participate in recruiting, avoid shortage of staff, Train, develop, and manage high-performing team and employees. Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Support store manager in preparation for performance appraisal and provide a timely and proper feedback to the team members through a daily observation of their performance. Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees. Store Operations (backup store manager responsibilities upon request and/or at manager's absence): Supervise store performance and daily operations. Participate in new store openings/closings; travel may be required. Attend Store Manager Meetings and offsite training as required. Process POS transactions (sales, exchanges, discounts and refunds) accurately; Ensure POS access right are up-to-date and comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV) and lead the team accordingly. Payroll and Scheduling: Manage payroll and create schedules to ensure profitability and service quality. Training Programs: Ensure completion and effectiveness of training programs. Loss Prevention: Oversee loss prevention and operational compliance. Inventory Management: Manage inventory, including physical counts and shrink goals. Compliance and Safety: Comply with all Policies and Procedures, operational core competencies, and key accountabilities. Maintain a safe and compliant working environment for all Store Associates and Customers. Work non-traditional hours as required (weekends, evenings, holidays, overtime).

YOUR TALENT

Sales and Profitability Management: Achieving or exceeding sales, KPIs, and profitability goals. Analytical and Performance Management: Analyzing customer profiles, buying trends, and conducting performance appraisals. Interpreting and diagnosing the store’s performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV). Customer Service: Maintaining high standards of customer experience in line with brand values. Leadership and Team Management: Effective communication skills, Recruiting, training, developing, and managing store staff. Operational Management: Handling payroll, scheduling, inventory, and loss prevention. Salesfloor Engagement: Spending significant time on the sales floor engaging with customers and coaching employees.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process.

We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide. At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture. PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.