Assistant Store Manager

Matalan; Broadfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Colleague discount

Annual leave 25 days

Holiday buy scheme

Wellbeing day

Recognition scheme

Employee assistance

Life assurance

Retail rewards

Pension scheme

Career development

Job summary

Matalan is seeking an Assistant Store Manager to lead a high-performing team and support the Store Manager in delivering sales, KPI targets and an outstanding customer experience.

You will drive visual merchandising, stock availability and service standards, coach colleagues, conduct performance reviews and ensure compliance. A track record in retail management within a volume retailer and strong leadership and analytical skills are essential.

Qualifications

• Previous retail management experience in a volume retailer.
• Strong leadership and communication skills.
• Proven ability to develop others and coach teams.

Responsibilities

• Lead alongside store management to drive performance and development.
• Coach team to deliver excellent customer service and best practices.
• Analyse daily sales performance and drive action with the team.
• Ensure stock availability and compliance across the store.
• Conduct regular performance reviews and provide feedback.
• Ensure VM guidelines are followed to deliver an inspiring shopping experience.

Skills

Leadership

Data analysis

Customer service

People development

Communication

Analytical ability

Coaching

Job description

As an Assistant Store Manager at Matalan, you'll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPI's in your store. Developing and leading a high performing team, you'll drive an inspiring VM proposition and ensure stock availability is maximised. Engaging the store team to be the best they can be and to deliver an excellent customer experience every day.

• You'll work alongside the store management team to drive performance, development and succession planning
• Drive a service culture within store through coaching the team and sharing best practice
• Drive commercial opportunity through daily analysis of sales performance, recorded floor walks and delegation of key actions to the store team
• Take responsibility for all aspects of compliance and audit related activities across the store
• Complete regular performance reviews to identify any development needs and encourage open and honest feedback
• Ensure the VM guide is followed to deliver an inspirational shopping experience
• Previous retail management experience ideally within a volume retailer
• Demonstrable track record of delivering high standards and KPI's
• Proven high standards of customer engagement and service
• Strong leadership, listening and communication skills
• Good analytical ability and data interpretation skills
• Proven ability to develop others

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving We know as a team, we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

In addition to competitive salaries, we also offer the below core benefits:

• 20% colleague discount, which increases with length of service
• 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours)
• Optional extra holiday buy scheme up to 5 days per year
• PLUS 1 extra free day leave to support your wellbeing
• Thrive Recognition Scheme
• Employee Assistance Programme & Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for multiple retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business