Assistant Store Manager

Farrow & Ball; Bristol; On-site; GBP 100,000 - 125,000; Full time

Job summary

A luxury British brand in Bristol is seeking an Assistant Store Manager to drive sales and enhance the customer experience in their showroom. The ideal candidate will have a background in retail management and a proven ability to exceed sales goals. This full-time role involves supporting the showroom team, managing showroom operations, and delivering superior customer service. Applicants who are passionate about lifestyle and colour are encouraged to apply.

Benefits

25 days annual leave

Annual salary reviews

Enhanced Maternity and Paternity pay

Generous staff discount

Health Cash Plan

Group Pension Scheme

Cycle to Work scheme

Qualifications

• Proven track record in meeting and exceeding sales goals.
• Previous experience working in a customer-facing environment.
• Previous experience working for a luxury brand (desirable).
• Previous experience in a retail management role (desirable).

Responsibilities

• Support the Showroom Manager in managing, motivating and developing the showroom team.
• Responsible for opening and closing the showroom.
• Assist the team to deliver the targeted number of colour consultancy hours and sales.
• Develop sales opportunities through all channels.
• Assist in analyzing KPI data to drive sales.
• Ensure timely installation of window and showroom displays.
• Organise and monitor showroom maintenance and refits.
• Manage a high-value stock inventory.
• Deliver an excellent customer experience and provide accurate advice.
• Maintain a safe and healthy work environment.

Skills

Customer service skills

Sales experience

Leadership abilities

Communication skills

Team player

Job description

Farrow and Ball - Assistant Store Manager, Bristol

We are currently looking for a driven individual, who thrives in a fast paced retail environment, to join our Showroom team in Bristol as an Assistant Store Manager. We are offering this position on a full‑time basis, occasional weekends and evenings will be required.

Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team hand‑crafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As the Assistant Store Manager, you will use your excellent customer service skills to drive sales and profitability as you lead customers through their in‑store experience at Farrow & Ball. You will assist the Showroom Manager in delivering budgeted sales, profit targets and KPIs. This is a role where no two days are the same.

Key Responsibilities

• Support the Showroom Manager in managing, motivating and developing the showroom team to ensure that targets are exceeded as well as acting as a role model by displaying professional behaviours.
• Responsible for opening and closing the showroom, covering in case of absence, ability to be on site in the event of an emergency.
• Assist the team to deliver the targeted number of colour consultancy hours and subsequent budgeted sales.
• Actively develop sales opportunities through all channels.
• Assist the Showroom Manager in analysing KPI data to make informed decisions and drive sales.
• Ensuring window and showroom displays are installed in a timely manner to company standards, liaising as necessary with Marketing.
• Assist the Showroom Manager to organise and monitor showroom maintenance and refits as required, ensuring a commercial approach is taken.
• Assist the Showroom Manager with stock management and ordering, managing a high‑value stock inventory.
• Assist colleagues with the support of the Farrow and Ball stockist network as appropriate.
• Deliver an excellent customer experience by articulating and promoting “Why Farrow and Ball”. Provide accurate colour advice and technical advice as to product suitability.
• Actively support the Showroom Manager to maintain a safe and healthy work environment.
• Work with the Showroom Manager to create viable partnerships, sponsorships and showroom/brand exposure opportunities in the local community.

Key Experience

• Proven track record in meeting and exceeding sales goals.
• Previous experience working in a customer‑facing environment.
• Previous experience working for a luxury brand (desirable).
• Previous experience in a retail management role (desirable).

Key Attributes

• Commercially minded.
• Exceptional communication and strong interpersonal skills.
• Strong team player who is confident and proactive with ideas that generate new business.
• Have a passion for colour and lifestyle.

What You Can Expect From Us

• 25 days’ annual leave (increasing with length of service) plus bank holidays.
• Annual salary reviews, based on individual performance.
• Enhanced Maternity and Paternity pay.
• Generous staff discount on F&B products.
• Access to our retail discounts platform.
• Employee Assistance Programme with 24/7 support.
• Health Cash Plan.
• Company Sick Pay.
• Group Pension Scheme, matched by F&B.
• Life Assurance.
• Refer a Friend scheme.
• Cycle to Work scheme.
• Season Ticket Loans for travel.

At Farrow & Ball, diversity, equity and inclusion (DE&I) is an integral part of who we are and how we do business. We believe diversity is the key to creativity. So, we’re committed to creating an environment where differences are valued, people are treated fairly and everyone is free to truly be themselves.

We welcome applications from everyone who wants to work with us, and particularly encourage people from diverse backgrounds to get in touch. We’re more than happy to offer reasonable adjustments or additional support during your application process, so simply let us know how we can help.