Assistant Store Manager

Cobra Coffee; Bournemouth; On-site; GBP 25,000 - 32,000; Full time

Job summary

A well-known coffee franchise in Bournemouth is seeking an Assistant Store Manager. The role involves supporting the Store Manager in leading a team, enhancing customer satisfaction, and improving store performance. Ideal candidates will have leadership experience in retail, effective problem-solving skills, and a commitment to customer service. This position offers various benefits including discounts and career progression opportunities.

Benefits

28 days holiday a year

Unlimited brewed coffee & English breakfast tea on shift

Discounts on food and beverages during shifts

Comprehensive training

Career progression opportunities

Qualifications

• Experience of leading people and teams in a retail/hospitality environment.
• Effective problem solving/decision making skills.
• Ability to develop and grow both a team and business.

Responsibilities

• Support the Store Manager in leading a team of store partners.
• Improving performance and ensuring customer satisfaction.
• Identify store growth opportunities and implement action plans.

Skills

Leadership

Problem solving

Customer service

Organizational skills

Multi-tasking

Computer proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Are you up for being part of the Starbucks experience? Do you love inspiring great performance and creating great cultures? We’re looking for an Assistant Store Manager who can embrace our coffee culture and keep it at the heart of everything we do.

What We Offer

You will join not only the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our partners have a great work life balance with opportunities to develop their skills and experience. This superb opportunity to manage your own Starbucks store comes with:

• 28 days holiday a year (including Bank Holidays)
• Unlimited brewed coffee & English breakfast tea on shift
• Discounts on hand crafted beverages and food items during your shift
• 30% discount on bottled beverages and impulse items during your shift
• One £1.50 food item per shift on selected products
• Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
• 30% green apron discount across wider participating Starbucks stores
• Third party discounts including 20% in Southern Co-op food stores
• Life insurance
• Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Career progression because here we actively promote internally

What To Expect

You’ll support the Store Manager in leading a team of store partners, improving performance and ensuring the highest levels of customer satisfaction and product quality. You’ll be fully aware of the store’s financial performance, identifying store growth opportunities and implementing action plans to achieve sales budgets and increase profitability.

What You’ll Need

We need an Assistant Store Manager who embraces diversity and inclusion and welcomes and learns from people with different backgrounds and perspectives. You’ll willingly share your expertise and listen to others, showing genuine care and understanding.

You’ll display a ‘customer comes first’ attitude and act as a role model, displaying commitment and flexibility when it comes to working hours, covering evenings, mornings and weekends. You’ll also live and breathe our core values and ensure your team is aware and active when it comes to applying them to everyday work.

Ideally, You’ll Have

• Experience of leading people and teams, in a retail/hospitality environment
• Effective problem solving/decision making skills
• Ability to develop and grow both a team and business
• Well organised, detail oriented with the ability to multi-task
• Able to effectively prioritise and delegate
• Proficient on a computer with experience using programs such as Microsoft Word, Excel & Outlook