Assistant Store Manager

VISION EXPRESS; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading eyewear retailer in Birmingham seeks an Assistant Store Manager to support daily operations, manage the team, and ensure excellent customer service. Ideal candidates have strong leadership skills and the ability to thrive in a fast-paced environment. The role offers a sales-based bonus, competitive benefits, and opportunities for flexible working arrangements.

Benefits

Sales and performance-based bonus

Competitive pension scheme

Private Medical Cover

33 days annual leave, increasing with service

Gymflex and other lifestyle benefits

Responsibilities

• Support the Store Manager in daily operations.
• Manage the team and ensure excellent customer service.
• Achieve sales targets and maintain store presentation.
• Assist with stock ordering, cash handling, and reporting.
• Create a positive work environment.

Skills

Strong leadership and management skills

Excellent communication

Attention to detail

Teamwork

Ability to work under pressure

Confidence and enthusiasm

Ability to analyze sales data

Experience in training and coaching

Job description

Role overview

As an Assistant Store Manager at Vision Express, you'll support the Store Manager in overseeing the daily operations of the store. This includes managing the team, ensuring excellent customer service, achieving sales targets, and maintaining high standards of visual merchandising and store presentation.

You'll assist with administrative tasks such as stock ordering and management, cash handling, and reporting. You will play a key role in creating a positive and productive work environment, ensuring the store meets business objectives. All our colleagues contribute to our mission of helping customers 'See More and Be More' by providing tailored eyecare and eyewear solutions to maximize visual potential and enhance lifestyles.

Although the hours are advertised, we are open to discussing flexible working options to fit your needs, whether around school runs or a compressed week.

Who are we?

We are Vision Express, with over 550 stores across the UK and Ireland, offering diverse working environments from city centre flagships to coastal locations. As part of the EssilorLuxottica family, we are part of the global leader in lenses, frames, and sunglasses, home to brands like Ray-Ban, Oakley, Costa, and more.

Who is the perfect candidate?

• Strong leadership and management skills
• Excellent communication and rapport-building abilities
• Attention to detail in customer records and prescriptions
• Teamwork across store roles
• Ability to work under pressure in a fast-paced environment
• Confidence, passion, drive, and enthusiasm
• Ability to analyze sales data for improvements
• Experience in training and coaching colleagues

Additional information:

• Sales and performance-based bonus
• Targeted incentives
• Competitive pension scheme
• Private Medical Cover
• Life Assurance (4x basic salary)
• Free annual eyewear
• Involvement in OneSight Foundation
• Discounts for friends and family
• Employee Assistance Program
• 33 days annual leave, increasing with service
• Health benefits like Cash Plan, Life Cover, Critical Illness, Dental
• Company community and knowledge sharing
• Lifestyle benefits including Gymflex, Dining Cards, Travel Insurance, Experience Days, Bicycle Scheme