Assistant Store Manager

Machine Mart; Bath; On-site; GBP 25,000 - 32,000; Full time

Job summary

A retail company in Bath is looking for a Store Co-Manager to assist in running the store alongside the Store Manager. You will lead a small team, drive customer satisfaction, and achieve challenging sales targets. Ideal candidates will have retail management experience, excellent customer service skills, and the ability to motivate others. You'll need to build rapport with customers, offering honest advice and support to help them make informed choices.

Qualifications

• Proven experience in a retail customer service orientated or sales environment.
• Supervisory or junior management experience in a hard goods environment.
• Practical knowledge of product range.
• Demonstrated ability to deliver excellent customer service.

Responsibilities

• Co-managing a team of 4-6 staff alongside the Store Manager.
• Motivating the team to deliver a great customer experience.
• Building rapport with customers and exceeding their expectations.

Skills

Retail customer service experience

Supervisory experience

Ability to sell products

Excellent customer service

Achievement of sales targets

Confidence and enthusiasm

Accuracy and numeracy

Basic computer literacy

Self-motivation

Can-do attitude

Job description

Job Description

What you'll be doing:

• Working with the Store Manager, you'll share joint responsibility for the day‑to‑day running of the store
• You'll be leading by example, co‑managing a small team of between 4 - 6 members of staff
• You'll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets
• With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they're bewildered by choice

What you'll need - skills and experience:

• Proven experience in a retail customer service orientated or sales environment
• Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment
• You'll have practical experience / knowledge of some or all of our product range
• Proven ability to sell some or all of our product range
• Proven ability to deliver excellent customer service to all of our customers
• Proven experience in achieving sales targets
• You'll be a confident, enthusiastic team player
• Your personal skills should include accuracy and numeracy as well as basic computer literacy
• Youll possess a high degree of self motivation and a can‑do attitude
• Youll demonstrate a desire to succeed both individually and as co-leader of the team