Assistant Spa Manager

Champneys Henlow; Henlow; On-site; GBP 125,000 - 150,000; Full time

Job summary

A prestigious health spa in Henlow is looking for an Assistant Spa Manager to support the Spa Manager in the treatment department. You will manage guest satisfaction, assist with training, and ensure the team meets sales targets. Ideal candidates should possess NVQ levels 2 and 3, have experience as a Senior Spa Therapist, and be equipped with strong management skills. The role includes various employee wellness incentives, discounts, and professional development opportunities.

Benefits

Health, Wellness and Wellbeing incentives

Discounted stays for friends and family

50% discount on Champneys products

Complimentary Spa Day post-probation

Qualifications

• Experience as a Senior Spa Therapist.
• Ability to manage and lead a team effectively.
• Strong customer service skills.

Responsibilities

• Support the Spa Manager in managing the treatment department.
• Ensure guest satisfaction and smooth scheduling.
• Maintain high standards of presentation and cleanliness.

Skills

Management skills

Customer service

Sales targeting

Team training

Education

NVQ Level 2 and 3 or equivalent

Job description

When we opened our doors in 1925 Champneys was England’s first Health Spa, founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined. For the last 90 years we’ve been spa pioneers embracing the latest techniques to craft products and treatments that renew you; mind body and soul.

Our passion is health and wellbeing, and we know our therapists are at the heart of that vision, with that in mind we proudly have exceptional training journeys for all our therapists, we have in house trainers that are there to ensure you reach your full potential and progress with us.

As the Assistant Spa Manager, you will support the Spa Manager in ensuring the smooth running of the treatment department and provide effective professional management to your team with regards to training, standards and meeting sales targets. With guest satisfaction at the forefront of what we do, you will ensure guest schedules are suitable and extra care is taken at all times.

You will assist in ensuring the team are trained to the highest standards and are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting more!

You will ensure high standards of presentation and cleanliness are maintained at all times and that your team are supported in achieving their retail and treatment sales targets as set. As the Assistant Spa Manager, you will have previous experience as a Senior Spa Therapist as well as experience in a managing people and hold an NVQ 2 and 3 or equivalent.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self‑Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.