Assistant Shop Manager - Rustington

St Barnabas Hospices; Rustington; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading hospice organization in Rustington is seeking an Assistant Manager to oversee retail operations. The role involves customer service, managing a team, and regular travel between shops and hospice locations. Competitive benefits include up to 35 days’ leave and a company pension scheme.

Benefits

Company pension scheme

Up to 35 days’ annual leave

Free parking

Corporate gym membership

Qualifications

• Using people skills to help deliver income to the hospice.
• Helping to give excellent customer service.
• Assisting in managing a team of staff and volunteers.

Responsibilities

• Manage stock control and promote Gift Aid.
• Ensure safety and security of staff and volunteers.
• Take responsibility for the business in the manager's absence.

Skills

Retail skills

Customer service skills

Team management

Job description

About the role

Southern Hospice Group offers specialist palliative care through three hospices: Martlets adult hospice in Hove, St Barnabas House adult hospice in Worthing and Chestnut Tree House children’s hospice near Arundel in Sussex. Our Shops and Distribution Centres provide one of our most important revenue streams and offer quality items and a friendly service. As an Assistant Manager, it will be helpful if you have retail and customer service skills, although full training will be given.

You will be based in our St Barnabas shop in Rustington, but the role involves regular travel to the hospices, the Retail Distribution Centre and to other shops in Sussex. The role may involve managing and supporting in other shops as requested.

The hours are 22.5 hours per week (3 days out of 7, Monday to Sunday including bank holidays).

Essential criteria

• Using people skills to help deliver income to the hospice.
• Helping to give excellent customer service
• Assisting in managing a team of staff and volunteers
• Stock control, promoting and capturing Gift Aid, daily cash handling and banking
• Ensuring the staff, volunteers, the shop and the site are safe and secure
• You will be energetic and love variety and keeping our shop commercial and appealing
• You will have responsibility for all aspects of the business in the absence of the manager after full induction training

This list is not exhaustive. Please see the job description for full details of the role and esstential criteria.

The anticipated interview date for this role is Friday 14 November 2025.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Health Shield and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.