Assistant Shop Manager

Forget Me Not Children's Hospice; Pudsey; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community charity in Pudsey is seeking a Shop Assistant to support the Shop Manager. The successful candidate will help drive sales and maintain shop standards while fostering great customer relationships. Experience in retail is beneficial but not essential. This role requires excellent organizational skills and a passion for supporting a charity that helps children with life-limiting conditions. Opportunities include access to training and development, flexible working, and a supportive environment.

Benefits

Entry into Peoples Pension

Death in service benefit (3 x salary)

Free wellbeing support

Generous holiday entitlement

Extra day off for your birthday

Free tea and coffee

Qualifications

• Passionate about building customer relationships to drive sales.
• Experience managing or motivating a team preferred.
• Willingness to work weekends as required.

Responsibilities

• Assist the shop manager in achieving sales targets.
• Ensure an excellent customer service experience.
• Maintain cleanliness and safety standards in the shop.
• Manage donations and secure high-quality stock.

Skills

Excellent organisational skills

Effective verbal and written communication

Team player

IT literate with Microsoft packages

Strong record keeping

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Location: Pudsey

Hours: 37.5 hours per week (5 days, Monday to Sunday)

Salary: £24,500 per year

Responsible to:Shop Manager

Responsible for: Volunteers

Benefits: Entry into Peoples Pension, death in service benefit (3 x salary), out of pocket expenses, free access to confidential and extensive wellbeing support, generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee, pro rata for part time), an extra days holiday for your birthday!, free tea / coffee, sight tests and flu jabs and excellent learning and development opportunities.

OVERVIEW OF ROLE

We're excited to be opening our first-ever shop in Pudsey! Which means we're looking to recruit a great team to turn it into another highly successful store, selling quality clothing and accessories, homeware, books and toys all donated by our supporters.

Based in an old bank, this will be a characterful shop with a boutique feel. A brilliant place for local people to bargain hunt, shop sustainably, donate their preloved stuff and even volunteer. And every penny of profit made by our shops helps us be here for children with life‑shortening conditions and their families who desperately need our support.

While you'll ideally have worked in a shop before, it's not essential. What's more important is that you have management experience and are skilled at motivating a team to achieve sales targets and so raise vital funds for our children's hospice. Passionate about building great customer relationships so that passing shoppers and people bringing donations become devoted customers, if you're excited by the chance to help get our new shop up and running, then we want to hear from you!

For an informal chat about the role please contact Kay Dent, Area Manager on 07741 194050

To find out more about working for Forget Me Not Children's Hospice please see our recruitment pack

JOB DESCRIPTION

Role Summary

Our vision is to deliver pioneering care through pregnancy, childhood and loss, wherever families need us, whatever the future holds. This role supports our vision by supporting the Shop Manager to maximise income, lead a positive volunteer team, deliver outstanding service, and ensure our shop contributes meaningfully to the charity's mission.

Main Duties and Key Responsibilities

Working with the shop manager, you will:

• Help achieve and improve shop and online sales.
• Keep pricing, gift aid and online listings accurate and up to standard.
• Use sales reports to understand performance and spot opportunities.
• Deliver great customer service and ensure volunteers do the same.
• Represent the charity positively in the local community.
• Maintain strong merchandising and window displays.
• Keep the shop clean, safe and well‑presented.
• Open and close the shop as a keyholder and ensure safety requirements are met.
• Help secure good‑quality donated stock through local relationships.
• Sort, rotate, price and display donations safely and efficiently.
• Promote furniture collections and house clearances.
• Work with the shop manager to motivate, support and guide the team.
• Help with volunteer recruitment, training and day‑to‑day support.
• Complete admin and financial tasks accurately, including banking and record‑keeping.
• Keep records secure and confidential.
• Help maintain strong cash handling and security awareness.

We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity.

Person specification

Skills and experience

Essential

• Excellent organisational skills
• Ability to communicate effectively both verbally and in writing
• Strong team player
• IT Literate, excellent skills using Microsoft packages
• Excellent standards of record keeping, both written and digital

Desirable

• Previous charity retail experience
• Previous experience managing a diverse team

This role will involve weekend work so flexibility is essential.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality and Diversity

Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices;

• We will actively encourage and support under‑represented groups to join us as employees
• We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required.
• We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles

Please click here to view our full equality, diversity and inclusion pledge