Assistant Shop Manager - Clapham

Scope; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known charity in London seeks an Assistant Shop Manager to help run their Clapham shop. The role involves daily management tasks, volunteer recruitment, and creative shop displays. This full-time position offers 35 hours a week, with opportunities for career development and a commitment to equality and diversity in the workplace. Successful candidates will be expected to embody the charity's values and support the mission of creating equal futures for disabled people.

Benefits

35 days annual leave

Flexible working options

Company pension

Comprehensive training and development

Wellbeing incentives

Qualifications

• Proven experience in a retail or customer service environment.
• Passionate about retail.
• Dedicated team player with ability to motivate team.
• Strong customer focus.
• Solid IT skills.
• Good attention to detail and a creative eye for shop displays.

Responsibilities

• Assist in managing daily shop operations.
• Recruit and train volunteers.
• Design engaging shop displays.
• Generate and process stock.

Skills

Retail experience

Team leadership

Customer focus

IT skills

Attention to detail

Creative shop displays

Creative eye for displays

Job description

Overview

Make a real difference to the lives of disabled people.

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

Permanent - full time, 35 hours a week

Scope's Clapham shop - Clapham Junction, 34 St John\'s Road, London SW11 1PW

As Assistant Shop Manager at Scope\'s Clapham shop you will be able to use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding.

You may also deputise and be responsible for running the shop when the shop manager is absent. We are looking for a great attitude and a willingness to learn.

For more information about the role’s responsibilities, and the skills and experience required please use the link to the job description above.

About you

To be successful in this role, you will:

• Have proven experience in a retail or customer service environment.
• Be passionate about retail
• Be a dedicated team player and have the ability to motivate and lead the shop team and volunteers.
• Have a strong customer focus
• Have solid IT skills.
• You will have a good attention to detail and have a creative eye for shop displays.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience and we raise much needed funds to deliver an Equal Future for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So some weekend and Bank Holiday cover is needed. Our full time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values

pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email [e-mail]. You can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person\'s identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 35 days annual leave
• flexible working (where we can)
• company pension
• excellent training and career development
• strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

Link to full benefits package

and what our colleagues say about Working at Scope | Disability charity Scope UK

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 5 November 2025.

How to apply

Click the apply button to create an account and complete your application form.

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