Assistant Shop Manager

British Red Cross; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused retail organization in Plymouth is seeking a customer service-oriented individual to support retail operations. Responsibilities include managing volunteers, promoting sales initiatives, and maintaining high service standards. The ideal candidate will have excellent communication skills and the ability to work effectively within a team.

Responsibilities

• Support customers, meet their needs and encourage repeat business.
• Promote additional product and sales initiatives.
• Ensure targets and profit levels are met.
• Create and maintain strong visual merchandising displays.
• Encourage the local community to donate stock.
• Deliver high standards of customer service.
• Manage the task allocation to volunteers.
• Ensure health and safety compliance.

Job description

Responsibilities

• Support customers, meet their needs and encourage repeat business.
• Promote additional product and sales initiatives, including maximising gift aid and round‑up.
• Work towards ensuring, as a team, that targets and profit levels are met.
• Support the growth of average weekly sales.
• Create and maintain strong visual merchandising displays.
• Encourage the local community and customers to donate stock.
• Effectively manage donated stock and bought‑in goods, ensuring that necessary standards are maintained.
• Deliver high standards of customer service.
• Deal with customer complaints and queries in an effective manner.
• Promote the shop in the community and respond to local queries about the services of the British Red Cross.
• Actively recruit, develop, communicate with and motivate volunteers to meet the needs of the shop.
• Maintain the Assemble system for all volunteers within the shop.
• Manage the task allocation to volunteers, guiding activity to ensure required standards of performance.
• Act as a key holder and ensure the security of cash, stock, and premises.
• Ensure health and safety compliance at all times in the shop.
• In the absence of the Retail Manager be accountable for the day‑to‑day operation of the shop, including cash handling and banking.