Assistant Shop Manager

The Air Ambulance Service; Oakham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A charitable organization in Oakham seeks a Retail Shop Assistant to assist in day-to-day operations, plan deliveries, and provide customer service. Ideal candidates will have retail management experience, excellent interpersonal skills, and the ability to thrive in a fast-paced environment. Join us in making a real difference every day while working in an inclusive and supportive culture.

Benefits

Enhanced annual leave

Life assurance

Employee Assistance Programme

Qualifications

• Proven experience in retail management or a similar customer-facing role.
• Ability to multi-task and thrive in a fast-paced environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Assisting the Shop Manager in maintaining the day-to-day operation of the shop.
• Planning and managing deliveries and collections.
• Providing excellent customer service.

Skills

Retail management experience

Excellent interpersonal skills

Ability to multi-task

Collaborative approach

Flexible and adaptable

Job description

What We Offer

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Click here - EDI - The Air Ambulance Service

Responsibilities

• Assisting the Shop Manager in maintaining the day-to-day operation of the shop
• Planning and managing deliveries and collections
• Operating the agreed stock rotation system and pricing structure
• Ensuring an efficient back-room operation
• Delivery of budgeted sales targets and maximising profit
• Providing excellent customer service
• Creating a welcoming atmosphere for customers and the shop
• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
• Proven experience in retail management or a similar customer‑facing role.
• Ability to multi‑task and thrive in a fast‑paced environment.
• Excellent interpersonal and communication skills
• Collaborative approach to achieving departmental and wider organisational objectives.
• Flexible, adaptable and able to work under pressure.
• At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork – and we’re proud of our inclusive, supportive culture.

Requirements and Qualifications

• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
• Proven experience in retail management or a similar customer‑facing role.
• Ability to multi‑task and thrive in a fast‑paced environment.
• Excellent interpersonal and communication skills
• Collaborative approach to achieving departmental and wider organisational objectives.
• Flexible, adaptable and able to work under pressure.

Compliance Responsibilities

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity and Inclusion
• Quality

Environment and Culture

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles. Individuals are respected and the value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS is committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operates a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

Important Notice

Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time.

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