Assistant Shop Manager

British Red Cross; Monmouth; On-site; GBP 60,000 - 80,000; Full time

Job description

Responsibilities

• Support customers, meet their needs and encourage repeat business.
• Promote additional product and sales initiatives, including maximising gift aid and round‑up.
• Work towards ensuring, as a team, that targets and profit levels are met.
• Support the growth of average weekly sales.
• Create and maintain strong visual merchandising displays.
• Encourage the local community and customers to donate stock.
• Effectively manage donated stock and bought‑in goods, ensuring that necessary standards are maintained.
• Deliver high standards of customer service.
• Deal with customer complaints and queries in an effective manner.
• Promote the shop in the community and respond to local queries about the services of the British Red Cross.
• Actively recruit, develop, communicate with and motivate volunteers to meet the needs of the shop.
• Maintain the Assemble system for all volunteers within the shop.
• Manage the task allocation to volunteers, guiding activity to ensure required standards of performance.
• Act as a key holder and ensure the security of cash, stock, and premises.
• Ensure health and safety compliance at all times in the shop.
• In the absence of the Retail Manager be accountable for the day‑to‑day operation of the shop, including cash handling and banking.