Assistant Shop Manager

Mind; Lincoln; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Holiday (25 days)

Development courses

Induction programmes

Staff discount 25%

Pension & life cover

Cycle to work

Season ticket loan

Employee assistance programme

Job summary

Mind Retail is hiring an Assistant Shop Manager to work with the Shop Manager and volunteers to hit sales targets while delivering excellent customer service. You will help maintain high shop standards and support the local community, taking full responsibility in the Manager's absence.

We offer development programmes, workshops, and opportunities for personal and professional growth, with a focus on living Mind's mission to support mental health.

Qualifications

• Passion for retail with a customer‑centred approach.
• Ability to lead and motivate a team, including volunteers.
• Plan and prioritise own and team workload effectively.
• Strong focus on delivering excellent customer service.
• Demonstrate Mind's values and behaviours in all actions.

Responsibilities

• Assist Shop Manager to meet sales and profit targets.
• Deliver outstanding customer service and shop standards.
• Step in to run the shop day‑to‑day when the Shop Manager is absent.

Skills

Retail passion

Leadership & motivation

workload planning

Customer focus

Values & behaviours

Job description

About the role

As an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind's vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.

You'll also work with the team to produce excellent shop standards and deliver outstanding customer service - creating a hub for the local community. Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop.

As Assistant Shop Manager, you'll also be invested in, and supported to grow. We actively look for opportunities to learn so we can do better for the people who need us. With development programmes and a vast programme of workshops, you'll be able to take ownership for your own personal and professional development. You'll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.

We're looking for someone who:

• is passionate about retail
• has the ability to lead and motivate others
• can plan and prioritise their own workload and the workload of the team
• has a strong customer focus
• can demonstrate our values and behaviours, which are at the core of all we do

If you haven't got management or supervisor level experience, don't worry! We're just as interested in people who want a career in retail, are prepared to work hard and are eager to learn.

We need great people like you to help us in the fight for mental health. Will you join us?

About our benefits

As Assistant Shop Manager, you'll receive the fantastic benefits below:

• Competitive hourly pay, which is in line with the Real Living Wage
• 25 days' paid holiday per year (pro-rata for part-time employees)
• Development workshops & courses, to help build your career
• Comprehensive, personalised induction programmes, tailored to your role when you join us
• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
• A strong commitment to work-life balance
• Family friendly policies & enhanced pay
• A competitive pension scheme & life assurance, available to all our employees
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest free season ticket loan

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.

Equality, Diversity and Inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.