Assistant Shop Manager

British Red Cross; Lancashire; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A charitable organization in Lancashire seeks an enthusiastic Assistant Shop Manager to lead a team of volunteers, enhance the shopping experience, and contribute to meaningful change. The successful candidate will have retail experience, excellent people skills, and a strong awareness of financial targets. This role offers flexible working conditions and various employee benefits.

Benefits

Flexible working arrangements

Annual leave plus option to buy extra days

Contributory pension scheme

Learning and development opportunities

Employee discounts

Wellbeing support

Cycle to work scheme

Qualifications

• Experience in a retail environment is essential.
• Excellent customer experience and people skills are required.
• Commercial savvy for managing financial targets needed.

Responsibilities

• Assist in running a profitable, customer-focused shop.
• Oversee a team of dedicated volunteers and their development.
• Ensure a positive shopping environment and customer experience.

Skills

Retail experience

Customer service

Team management

Financial awareness

IT skills

Job description

About The Role Assistant Shop Manager

Location: Kirkham, Lancashire

Salary: £, per annum, pro rata

Hours: per week

Contract: Permanent

Are you a retail expert passionate about impacting to meaningful change? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds? "I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager. What will a day in the life of a Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer‑focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people‑person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? The closing date for applications is on Sunday, th December.

In return for your commitment and expertise, you’ll get :

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to % contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• CycleWork: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.