Assistant Shop Manager

Sense; Kettering; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading charity organization in Kettering seeks an Assistant Shop Manager to work 15 hours per week, leading a team of volunteers and ensuring excellent shop standards. The position requires strong communication skills and a commitment to customer service. Ideal candidates should have a background in retail and be flexible with working hours. This role offers the chance to make a difference in the community while developing within a supportive environment.

Benefits

Flexible working environment

Training and development opportunities

Generous annual leave entitlement

Group Personal Pension scheme

Qualifications

• Experience of inspiring a team to provide excellent customer service.
• Willingness to work Bank Holidays and weekends as required.
• Experience of working in a retail environment.

Responsibilities

• Building, training, and inspiring a great team of volunteers.
• Delivering superb shop standards and customer engagement.
• Driving stock generation and community engagement.

Skills

Self-motivated

Great communicator

Experience in retail or team leader position

Creativity

Detail-oriented

Job description

About the role

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for an Assistant Shop Manager to work 15 hours per week at our shop in Kettering on a permanent basis.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence – all to maximise vital income generation for the charity.

Key areas of ownership

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.

Key skills and experience

• Self‑motivated, creative, a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.
• Willingness to work Bank Holidays and weekends as required; flexibility to work across 7 days of the week is desirable.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

If you require any further assistance, please contact the Recruitment Team on 0121 393 4529 or [e-mail]

Safeguarding and equality

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from under‑represented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they are given the opportunity to realise their potential.

For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

No agency submissions please

Any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.