Assistant Shop Manager

British Red Cross; Great Torrington; Hybrid; GBP 24,000; Part time

Job summary

A charitable organization in Great Torrington is seeking an Assistant Shop Manager to lead a dedicated team and deliver excellent customer service. You will collaborate with the shop manager to drive shop performance and provide a remarkable shopping experience. Candidates should have retail experience and strong leadership skills. This is a permanent part-time position offering flexible working arrangements.

Benefits

Flexible working arrangements

36 days annual leave

Contributory pension scheme

Learning & Development opportunities

Employee benefits platform

Qualifications

• Experience in a retail environment.
• Strong customer service skills.
• Ability to lead and manage a team.

Responsibilities

• Collaborate with the shop manager to run a profitable shop.
• Oversee and manage a team of volunteers.
• Ensure excellent customer experience in-store.
• Adapt to the needs of the store.

Skills

Customer service

Team management

Financial awareness

Flexibility

IT skills

Job description

Assistant Shop Manager

Location: Torrington

Salary: £23,391 per annum, pro rata

Hours: 21 per week

Contract: Permanent

Are you a retail expert passionate about impacting to meaningful change?

“I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity” – Joanne, Regional Retail Manager

What will a day in the life of a Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer‑focussed shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.
• Fostering a brilliant shopping environment and provide an excellent customer experience in store.
• Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.

To be a successful Assistant Shop Manager, what will you need?

• To be retail superstar with the experience and know-how from working in a shop environment.
• The traits of a people‑person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
• The ability to work flexibly to the needs of the store.

Interested? The closing date for applications is 23.59 on Sunday 9th November.

In return for your commitment and expertise, you’ll get:

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.