Assistant Shop Manager

The Air Ambulance Service; Daventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dedicated charity organization is seeking an Assistant Shop Manager in Daventry. The role involves assisting in shop operations, managing deliveries, and ensuring excellent customer service. Candidates should have strong people management and customer care skills, with a passion for the organization's mission. This position offers various perks including enhanced annual leave and a supportive team environment.

Benefits

Enhanced annual leave

Life assurance

Employee Assistance Programme

Qualifications

• Demonstrable evidence of alignment with TAAS core values.
• Experience in managing volunteers.
• Confident communication about the organization.

Responsibilities

• Assist in day-to-day shop operations.
• Manage deliveries and collections.
• Provide excellent customer service.

Skills

Effective people management

Customer care skills

Organizational skills

IT skills

Creativity

Job description

Overview

We're on the lookout for a creative, motivated, and customer-focused Assistant Shop Manager to join our team at our Daventry Home Shop. If you're looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you've been waiting for!

What We Offer

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• Equality, Diversity and Inclusion: our people are encouraged to get involved in internal EDI networks, which provide opportunities to connect, share experiences and help shape a more inclusive workplace

What You'll Be Doing

• Assisting the Shop Manager in maintaining the day-to-day operation of the shop
• Planning and managing deliveries and collections
• Operating the agreed stock rotation system and pricing structure
• Ensuring an efficient back room operation
• Delivery of budgeted sales targets and maximising profit
• Providing excellent customer service
• Creating a welcoming atmosphere for customers and the shop team
• Holding responsibility in your specialism for: Health & Safety and Environment; Safeguarding; Data Protection; Equality, Diversity, and Inclusion; and Quality
• You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above

Person specification / Qualifications

• Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date
• Able to demonstrate effective people management experience
• Collaborative approach to departmental and wider organisational objectives
• Passion for the work that TAAS does
• Organisational skills and time management
• Confidence in talking about the work of the organisation
• Ability to understand issues related to working with volunteers
• Proven customer care skills
• IT skills and business online experience
• Understanding of financial and numerical information
• Experience in cash handling and online stock control
• Creativity and flair for presenting items
• Ability to keep up with retail trends and use initiative for positive results

Safeguarding and Equality

At TAAS, you'll be part of a passionate and committed charity that's making a real difference every day. We value professionalism, compassion and teamwork, and we are proud of our inclusive, supportive culture. TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. We are committed to safeguarding children and vulnerable adults involved in our activities. All staff, contractors, volunteers, supporters, patients, donors and visitors have a responsibility towards safeguarding and reporting concerns. New staff will be required to complete safeguarding training and participate in our safeguarding policies. We operate a safer recruitment process as part of our safeguarding policy, which includes identifying and rejecting anyone who may pose a risk to vulnerable people.

Important notices

• Please note that we reserve the right to close this before the stated date if there are enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time.