Assistant Shop Manager

British Red Cross; Aberaeron; Hybrid; GBP 24,000; Part time

Job summary

A prominent charity organization is seeking a dynamic Assistant Shop Manager in Aberaeron. In this role, you will play a critical part in managing a customer-focused charity shop, overseeing volunteers, and creating a vibrant shopping environment. The ideal candidate will have retail experience and strong customer service skills. You will also benefit from flexible working arrangements, generous leave options, and various employee support programs. Join us in making a real impact in your community.

Benefits

Flexible working arrangements

36 days annual leave

Up to 6% contributory pension

Learning & Development opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Experience working in a shop environment.
• Strong people skills and team management.
• Ability to meet financial targets.

Responsibilities

• Assist in managing a customer-focused shop.
• Coordinate shop activities and operations.
• Provide a brilliant shopping experience.
• Oversee and manage a team of volunteers.

Skills

Retail experience

Customer service

Commercial awareness

IT skills

Flexibility

Job description

Assistant Shop Manager

Location: Aberaeron

Salary: £23,850 per annum, pro rata

Hours: 21 per week

Contract: Permanent

Are you a retail expert passionate about impacting to meaningful change?

We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?

"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" – Joanne, Regional Retail Manager

What will a day in the life of an Assistant Shop Manager involve?

• Collaborating with the shop manager to run a profitable, customer-focused shop that is the 'window of the British Red Cross' on the high street.
• Working on the shop floor, coordinating activity 'behind the scenes', no two days are the same.
• Fostering a brilliant shopping environment and providing an excellent customer experience in store.
• Overseeing a team of dedicated volunteers, delivering their induction, management and development.

To be a successful Assistant Shop Manager, what will you need?

• Retail superstar with experience and know-how from working in a shop environment.
• A people person who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
• Commercially savvy individual with good awareness of financial targets and measures, alongside proven IT skills.
• Ability to work flexibly to the needs of the store.

Interested? The closing date for applications is 23:59 on Thursday 18th December 2025.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders.