Assistant Shift Manager (nights)

Booker; Hoddesdon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Holiday

Healthcare Cash Plan

Personal Accident Scheme

Tesco discounts

Employee assistance programme

Cycle to work

Job summary

Booker is recruiting an Assistant Shift Manager to join its fast-paced transport team in the UK. You will help deliver the daily plan, oversee loading activities, and manage attendance and absences while supporting the Shift Manager across all transport operations and people management.

You will monitor dispatch, liaise with staffing agencies, conduct welfare checks and disciplinary hearings, and ensure legal transport compliance. A proactive, process-driven leader is essential.

Qualifications

• GCSE level or equivalent.
• Office and administrative experience at management level.
• High degree of confidentiality, accuracy & effective communication.
• Ability to lead an effective team.
• Ability to challenge influence and give feedback.
• Technical capability around systems and process flows.
• Intermediate level of all Microsoft packages.
• Ability to build effective relationships within & across departments.
• High level of problem solving and resilience.
• Tachomaster and Microlise experience.

Responsibilities

• Oversee the dispatch board, record colleague arrivals, and ensure timely route departures.
• Manage and report colleague absences effectively.
• Coordinate with staffing agencies to fill operational gaps as needed.
• Conduct colleague meetings, including welfare check-ins, investigations, and disciplinary hearings.
• Support the monitoring and enforcement of legal transport compliance standards.
• Collaborate with the warehouse team to resolve loading and operational issues.
• Perform routine driver licence checks to ensure compliance.
• Assign and track vehicles using the fleet monitoring system.
• Prepare and process reports related to driver infringements.
• Investigate personal and vehicle incidents.
• Provide operational support across all areas of the transport function as required.

Skills

Leadership

Confidentiality

Communication

Team management

Systems & processes

MS Office

Stakeholder relations

Problem solving

Education

GCSE level

Tools

Tachomaster

Microlise

SAP

Job description

We operate the UK’s ONLY flexible multi-temp, shared customer delivery logistics network. We buy, warehouse, pick and distribute the entire stock that goes into our customer’s stores across the UK, priding ourselves on quality of service.

We are looking for an Assistant Shift Manager to Join our fast-paced, reactive transport team. You’ll play a key role in delivering the daily plan, overseeing loading activities, and managing attendance and absence records.

You’ll also support the Shift Manager across all areas of transport operations and people management, helping ensure smooth and compliant performance throughout the shift.

About the role

• Oversee the dispatch board, record colleague arrivals, and ensure timely route departures
• Manage and report colleague absences effectively
• Coordinate with staffing agencies to fill operational gaps as needed
• Conduct colleague meetings, including welfare check-ins, investigations, and disciplinary hearings
• Support the monitoring and enforcement of legal transport compliance standards
• Collaborate with the warehouse team to resolve loading and operational issues
• Perform routine driver licence checks to ensure compliance
• Assign and track vehicles using the fleet monitoring system
• Prepare and process reports related to driver infringements
• Investigate personal and vehicle incidents
• Provide operational support across all areas of the transport function as required

You will need

Essential:

• Educated to GCSE level or equivalent
• Office and administrative experience at management level
• High degree of confidentiality, accuracy & effective communication
• Ability to lead an effective team
• Ability to challenge influence and give feedback
• Technical capability around systems and process flows
• Intermediate level of all Microsoft packages
• Ability to build effective relationships within & across departments
• High level of problem solving and resilience
• Tachomaster and Microlise experience

Desirable:

• CPC trained qualification
• SAP experience

Whats in it for you?

Pension, 21 days Holiday, Healthcare Cash Plan, Personal Accident Scheme.

The additional Benefits of being part of the BEST team!

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing & Tesco Café
• 10% Booker discount
• 25% discount at all Pizza Express & Pizza Hut Restaurants (exc. buffet & deals)
• 25% discount at selected Burger King restaurants
• Pension – save up to 6% and Best will match your contribution
• 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family & the opportunity to join a healthcare cash plan
• An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme

About Us

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is aDisability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visitwww.bookergro upjobs.co.uk