Assistant Service Manager - Radiology

NHS; City Of London; On-site; GBP 37,000 - 46,000; Full time

Job summary

A leading healthcare trust in London is seeking a Band 5 Assistant Service Manager for the Radiology department. The role involves supporting the day-to-day operations and managing administrative teams to enhance service delivery. Candidates should have experience in healthcare, strong leadership skills, and relevant qualifications. This position offers a salary range of £37,259 to £45,356 per annum, pro rata inclusive of HCAS (Inner).

Qualifications

• Detailed knowledge of NHS performance targets and policies.
• Awareness of clinical governance principles and commitment to patient safety.
• Understanding of equality, diversity and inclusion in staff and patient care.

Responsibilities

• Support the Service Manager in meeting department objectives.
• Operationally responsible for designated areas within the service.
• Provide management support to administration staff within Radiology.

Skills

Ability to motivate, influence and support staff

Clear and effective written and verbal communication skills

Ability to adapt to changing demands and work both independently and collaboratively

Strong interpersonal and presentation skills

Ability to use data and systems to monitor and support service delivery

Financial management or analysis skills

Education

Educated to Level 4 (e.g. HNC/Diploma) or equivalent relevant experience

Evidence of ongoing professional and personal development

Any management, leadership or IT-related training

Tools

Radiology IT systems (e.g. PACS, Soliton, iClip)

Job description

Assistant Service Manager - Radiology

The closing date is 27 November 2025

Radiology is a high-demand, multi-site service that delivers thousands of diagnostic appointments each week. To keep pace with rising demand and ensure patients receive a safe, efficient service, we are looking for a Band 5 Assistant Service Manager to join our leadership team.

As one of two ASMs in Radiology, the post holder will work closely with the Service Manager to support the day‑to‑day running of the department. The role is central to maintaining an effective and resilient administrative workforce, developing staff, and helping deliver service improvements that support both departmental and Trust priorities.

Main duties of the job

The post holder will support the Service Manager in ensuring the service is meeting both department objectives and the strategic corporate objectives of the organisation. The post holder will be operationally responsible alongside another Assistant Service Manager for designated areas within the service and will provide management support to administration staff within Radiology. The two Assistant Service Managers will deputise, where appropriate, for the Service Manager in their absence. The Assistant Service Managers are responsible for the operational delivery of a range of functions in the Radiology Care Group and line managing groups of Admin and Clerical specialists and leaders.

About us

The postholder is expected to have a clear understanding of how this post contributes to the achievement of the trust vision of: A thriving Foundation Trust at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.

We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflects these.

Job responsibilities

The vacancy may close earlier than the advised date, depending on the volume of applicants

Person Specification

Qualifications and Training

• Educated to Level 4 (e.g. HNC/Diploma) or equivalent relevant experience
• Evidence of ongoing professional and personal development
• Any management, leadership or IT‑related training

Knoweldge and Other

• Detailed knowledge of NHS performance targets and policies (e.g. RTT, Cancer Pathways)
• Awareness of clinical governance principles and commitment to patient safety and service quality
• Understanding of equality, diversity and inclusion in staff and patient care
• Knowledge of Radiology IT systems (e.g. PACS, Soliton, iClip) or equivalent clinical/scheduling systems
• Good understanding of the changing NHS environment

Skills

• Ability to motivate, influence and support staff
• Clear and effective written and verbal communication skills
• Ability to adapt to changing demands and work both independently and collaboratively
• Strong interpersonal and presentation skills
• Ability to use data and systems to monitor and support service delivery
• Financial management or analysis skills

Experience

• Experience of supervising, coordinating or supporting staff and/or services
• Experience contributing to recruitment, training, appraisals or staff development
• Experience of managing workloads, priorities and deadlines in a busy environment
• Experience of contributing to service or operational objectives
• Experience working in a healthcare environment
• Experience in Radiology or diagnostics
• Experience supporting budget monitoring
• Experience handling complaints or incidents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

St George's University Hospitals NHS Foundation Trust

£37,259 to £45,356 a year p.a. pro rata inclusive of HCAS (Inner)