Assistant Service Manager

Flame Recruitment; Romford; On-site; GBP 31,000 - 39,000; Full time

Job summary

A recruitment agency is seeking an experienced Assistant Service Manager for a client in East London. The role involves leading a service team, ensuring customer satisfaction, and managing operations within the aftersales department. Candidates should have previous automotive industry experience, a full UK driving licence, and the right to work in the UK. This position offers a competitive salary and bonus structure.

Benefits

Potential bonuses up to £3,600 tax-free

Annual bonuses free of income tax

Qualifications

• Previous experience in the motor trade/automotive industry.
• Aftersales background within the UK automotive industry.
• Full UK driving licence.

Responsibilities

• Deal with customers and ensure customer satisfaction.
• Lead the service team to deliver on daily duties and tasks.
• Manage service team holidays and appropriate cover.
• Work closely with workshop control to meet customer deadlines.
• Book vehicles in and ensure appointments are convenient.

Skills

Customer service skills

Team leadership

Workshop control

Invoicing skills

Job description

Assistant Service Manager

Location: East London
Hours: Monday to Friday 8.00 - 6.00
Salary: 31k basic, 39k OTE + benefits

Our team at Flame Recruitment is looking for an experienced Assistant Service Manager for a client’s East London based dealership.

Reporting to the aftersales manager, you will help with the running of the busy aftersales department.

Responsibilities

• Deal with customers and ensure customer satisfaction.
• Lead the service team to deliver on daily duties and tasks.
• Manage service team holidays and appropriate cover.
• Utilise workshop loading and ensure it is up to date.
• Work closely with workshop control to ensure customer deadlines and expectations are met.
• Regularly and proactively keep customers up to date with progress on their vehicle.
• Book vehicles in and ensure appointments are convenient for customers and department, in line with the workshop capacity.
• Identify customer requirements and, where possible, supply an accurate fully inclusive costing.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with manufacturers policy and procedures.
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
• Liaise with the Parts Department to ensure availability of parts.
• Cash control and updating ledgers.
• Work in progress control, running daily WIP lists and managing WIP over 30.
• Deal with account queries within a timely manner.
• Manage Vehicle health check system and process along with Workshop control.
• Ensure site cleanliness with a daily walk‑around.
• Assist service team with invoicing when required.
• Ensure daily, weekly, monthly targets are met.

Qualifications

• Previous experience in the motor trade/automotive industry in aftersales, ideally as an Assistant Service Manager or Senior Service Advisor.
• Aftersales background within the UK automotive industry.
• Full UK driving licence.
• Right to work in the UK; sponsorship is not available.

Benefits

• Company owned by an Employee Ownership Trust (EOT) protects the business and its employees from uncertainty associated with a third‑party takeover.
• Potential to earn additional bonuses up to £3,600 tax‑free once employed for 12 months.
• Annual bonuses free of income tax up to £3,600.

Application

Please get in contact with Flame Recruitment to find out more regarding this Assistant Service Manager role.