Assistant Service Manager

Bayerische Motoren Werke Aktiengesellschaft; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company is seeking an Assistant Service Manager to oversee service departments at their Park Royal Aftersales Centre. Responsibilities include managing customer vehicles, financial expectations, and aftersales staff while ensuring customer satisfaction and operational efficiency. Candidates should have GCSE-level English and Maths, along with customer service experience. This role offers full-time hours with occasional Saturday work and generous annual leave.

Benefits

25 days annual leave

Flexible working environment

Supportive culture

Qualifications

• Competent level in English and Maths.
• Experience in front of house within vehicle service industry.
• Articulate and well spoken.

Responsibilities

• Administer and assist all site service departments.
• Manage on-site business support resources.
• Ensure high-quality service and customer satisfaction.
• Drive the sale of all services available.

Skills

English competency

Mathematics competency

Customer service

Dispute resolution

Communication skills

Education

GCSE or equivalent

Job description

BMW Group Park Lane are looking for an Assistant Service Manager. This role is based at BMW Park Royal Aftersales Centre.

This role is responsible for administering and assisting all site service departments to levels that consistently exceeds the customer’s expectations. To take full responsibility for the customer’s vehicles whilst in our domain. To maintain an agreed level of discipline, quality, efficiency whilst remaining profitable, safe and well organised at all times. Manage on site business support resources in line with Group SLA processes and agreements.

What awaits you?

• Ensure agreed processes are managed, communicated and maintained for customers and staff alike – maximising opportunities and customer expectations in accordance with our working charter.
• Deal with customers in a courteous, efficient and considerate manner.
• Dispute resolution in accordance with process
• Promote and drive the sale of all services available.
• Manage financial responsibilities and expectations
• Coordinate aftersales departments and staff
• Measure and maintain department budget expectations

What should you bring along?

• Competent level in English and Maths (GCSE or equivalent)
• Experience of working at the front of house, preferably within a recognised and appropriate vehicle service industry.
• Articulate and well spoken

Details

• 45 Hrs per week, Monday to Friday, 8 am – 6 pm with 1 hour lunch.
• Saturday working (as per rota) – 1 in 4, paid as overtime.
• 25 Days annual leave, plus bank holidays

Closing Date: Sunday 30th November 2025

With BMW Group a career can offer long term opportunities for growth and development locally, nationally and internationally. The BMW Group invests in its employees and boasts a positive and supportive culture and flexible working environment. With prestigious offices based around the UK that provide a great place to work with good people and exciting, engaging and industry leading brands.

We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Successful candidates will be required to complete background screening checks and the offer of employment will be subject to results which we consider are satisfactory. Checks will include references, right to work, IT system Compliance Integrity Check (COIN), CV and relevant qualifications. Checks may also include criminal records, adverse financial (credit), directorships, address, internet research and/or driving licence. If you have any queries on any of these checks, please discuss with us and we will be happy to go through with you in more detail.