Assistant Service Manager

Cafcass Organisation; City Of London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Wellbeing support

Excellent benefits

Job summary

Cafcass in London is seeking an Assistant Service Manager for our Private Law team. You will lead a team of Family Court Advisers and ensure high-quality safeguarding practice within public and private law cases.

The role is based across Gray’s Inn Road or Croydon with hybrid working and regular travel to offices. You’ll be registered with Social Work England, be organised and resilient, and have experience supervising or mentoring social workers.

Qualifications

• Registered with Social Work England.
• Experience supervising social workers or teams.
• Strong communication and emotional intelligence.
• Wamiliar with safeguarding in family law settings.

Responsibilities

• Manage a team of Family Court Advisers and oversee practice quality.
• Provide high-quality reflective case supervision to staff.
• Safeguard and protect the welfare of children in line with standards.
• Champion the organisation's practice framework and values.

Skills

Supervision

Coaching

Mentoring

Communication

Education

Social Work England registration

Job description

We are recruiting for the role of AssistantService Managerin our Private law team covering the London area.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

While these roles are contractually based in either ourGray’s Inn Road office or Croydon office,we support flexible workingwhich means your proximity to the office doesn’t need to be a deciding factor, however, there will be a requirement to travel frequently for this role including regular attendance at the office.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Let us tell you a bit more about the role…

Being an Assistant Service Manager is very rewarding but as you would expect, challenging too. You will manage a team of Family Court Advisers and have a good understanding of what good looks like in Public and Private law cases.

Through your own practice and reflective/case supervision of colleagues, you will consistentlyreflect and champion the values and core practiceof our practice framework,‘Together with Children and Families’.

As an Assistant Service Manager, it is yourduty to safeguard and protect thewelfare of children,and the support you provide to colleagues to achieve the same standards of safeguardingpractice.

Providing high-quality reflective case supervision, you will be accountable for your own practice andfor the quality and impact ofthe practice quality standards of the Family Court Advisers you directly manage.

… and what we’re looking for.

As well as being registered with Social Work England, you’ll be organised, resilient, and have some experience of supervising, coaching, or mentoring socialworkers.

You will promote resilience and wellbeing at work, maintaining morale and be confident in managing employees with a wide range of professional experience.

You will be a good communicator both orally and in writing, with emotional intelligence, atall levels and especially when interacting with children.

Next steps / timelines

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.

Closing date:7th October 2026

Initial Interview:We'll offer dates / times as close to when you apply as we can

Final Interview:Following your telephone interview, we aim to offer interview dates and times shortly afterwards.

We understand you may benefit from finding out more to help you decide to apply. There is a lot of information available at Cafcass Careers but if there is something else you need to find out more about, you can either Upekha Welivita - [e-mail] from our HR Resourcing team if your query is to do with the recruitment process or is HR-related, or Louise Whyatt Head of Practice - [e-mail] your questions relate more to the role, providing your contact information and best times / methods to get hold of you.

Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally, in anticipation of your application being successful, you might want to read about the offer and pre-employment checks process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.

We look forward to hearing from you.