Assistant Service Line Manager

NHS; Gateshead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Gateshead is seeking an Assistant Service Line Manager to support the day-to-day operations within the Medical Business Unit. The successful candidate will be responsible for quality assurance in patient care, managing operational tasks, and supporting service performance indicators. Ideal candidates should have NHS experience, strong communication skills, and relevant qualifications. A range of support initiatives is offered to ensure staff well-being in this fast-paced environment.

Benefits

Range of support initiatives for staff well-being

Professional development opportunities

Qualifications

• NHS Experience required.
• Record of leading and achieving changes.
• Experience in budgetary management.

Responsibilities

• Support operational management within the Medical Business Unit.
• Ensure provision of safe, high-quality clinical services.
• Maintain and improve quality and safety in patient care.

Skills

Strong communication and stakeholder engagement skills

Ability to prioritise workload and delegate appropriately

Presentation and Report Writing skills

Education

Undergraduate Degree

Post Graduate Qualification

Evidence of continuous professional development

Job description

Applications are invited for the opportunity to work within the Medical Business Unit at the Queen Elizabeth Hospital in one of two exciting roles as an Assistant Service Line Manager. The two posts available are in Service Line1 (Med 1 - Urgent and Emergency Care) and one in Service Line 2 (Med 2 - Medical Specialities).

The current service portfolio within Med 1 is Emergency and Acute Care including the Emergency Care Department, Urgent Treatment Centres at the Queen Elizabeth Hospital and Blaydon, Same Day Emergency Care and the Emergency Admissions Unit. The portfolio supports service provision across these areas to the highest standards.

The current service portfolio within Medicine 2 is cardiology, cardiac diagnostics, Haematology, Hepatology, Gastroenterology, Diabetes and endocrinology, respiratory medicine, Rheumatology, PIU and the Health inequalities services. The portfolio supports the service provision across inpatient and outpatient services, and has a number of nurse specialist teams.

Main duties of the job

Thesepostswill support the two Service Line Managersin the day-to-day operations of these two departments. This will include the delivery of Key performance indicators, primarily the achievement of the Emergency Department standards and the Referral to Treatment standard. Support around relevant Cancer and Diagnostic standards as well as the relevant outpatient and inpatient programmes also forms part of the role in Med 2.

These positions offer a great opportunity to play a significant part in the smooth running of the Trust and you will work closely with the Service Line Manager, Clinical Leads, Matrons and Business Partners in managing the Financial, HR, Performance and Quality issues in the services. Reporting to the Service Line Managers, you are expected to identify and troubleshoot problems with the delivery of the service, working to solve them whilst keeping disruption to a minimum.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

• The post holder will support with operational management within the allocated service portfolio within the Medical Business Unit. This will involve working with the operational triumvirates working alongside Service Line Manager, Matrons and Clinical Leads to ensure the provision of safe, high quality clinical services.
• The post holder will carry out a range of tasks including transformation and service improvement work, capacity and demand modelling, problem solving, scheduling, budgetary and staff management, and providing support to the relevant Service Line Managers, Matrons and Clinical Leads.
• Key aims of this position are to maintain and improve quality and safety in the delivery of effective patient care whilst rigorously pursuing the efficient use of available resources.
• The role will support the delivery of key performance indicators including cancer targets, RTT compliance and the Emergency Care Standard (depending on job role).
• There will also be oversight and delivery of responses to complaints, incident management and the management of risks.
• The role will also be key in supporting the Trust's elective care recovery programme and urgent & emergency care improvement programme (depending on role).
• Represent the Business Unit in daily site meetings, coordinating any actions required within the business unit to support effective patient flow across the site.
• The role will be fast paced and although operationally focused there will be opportunity to contribute to working on strategic plans and priorities working with Trust corporate services and key partners.

Person Specification

Qualifications

• Undergraduate Degree
• Post Graduate Qualification
• Evidence of continuous professional development

Experience

• NHS Experience
• Record of leading and achieving changes
• Record of working across departmental boundaries in service delivery
• Experience in budgetary management

Skills

• Strong communication and stakeholder engagement skills
• Ability to prioritise workload and delegate appropriately
• Presentation and Report Writing skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.