Assistant Service Coordinator (Electrical And Fire)

Parker Jones Group Ltd; Erith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based administrative services provider in Erith is seeking an experienced administrator to coordinate service schedules and manage engineer appointments. Ideal candidates will possess at least 3 years of administrative experience, ideally in a technical or construction environment. The role requires strong organizational skills, proficiency in office software, and the ability to work well under pressure. This position includes a competitive benefits package with 24 days of holiday.

Benefits

24 days Holiday excluding bank holidays

Nest pension scheme

Qualifications

• 3+ years of administrative experience, preferably in a technical, engineering, or construction environment.
• Prior experience in the fire safety or electrical services industry is highly desirable.
• Experience coordinating service schedules and managing customer appointments.

Responsibilities

• Coordinate service schedules and manage engineer diaries.
• Liaise with clients, suppliers, engineers, and management.
• Assist in the electrical fire contracts alongside the lead administrator.

Skills

Strong organisational and multitasking skills

Proficiency in office software (Outlook, Word, Excel, Teams)

Experience using industry-specific software

Understanding of fire alarm processes

Knowledge of compliance documentation

Excellent verbal and written communication skills

Ability to work under pressure

Education

GCSEs or equivalent, including English and Maths

NVQ Level 2/3 in Business Administration

Tools

IBMS

Joblogic

Clik

Job description

Education & Qualifications

• GCSEs or equivalent, including English and Maths (minimum).
• NVQ Level 2/3 in Business Administration (desirable).
• It would be an advantage if you had industry training or certification (e.g., Fire Safety Awareness, Electrical Safety admin courses) but this is not essential.

Experience

• 3+ years of administrative experience, preferably in a technical, engineering, or construction environment.
• Prior experience in the fire safety or electrical services industry (highly desirable).
• Experience coordinating service schedules, engineer diaries, and customer appointments.
• Familiarity with reactive maintenance, planned preventative maintenance (PPM), and compliance documentation is preferable. However coming from a similar environment would also be acceptable.

Skills & Knowledge

• Strong organisational and multitasking skills - the ability to manage multiple jobs, engineers, and deadlines.Proficiency in office software (Outlook, Word, Excel, Teams) is essential.
• Experience using industry-specific software (e.g., IBMS, Joblogic, Clik, or similar CAFM systems).
• Understanding of fire alarm, emergency lighting, and electrical testing processes and terminology (desirable).
• Knowledge of compliance documentation such as Fire Alarm Certificates, Electrical Installation Condition Reports (EICRs), etc.

Communication & Interpersonal

• Excellent verbal and written communication skills - professional and customer-facing.
• Confident liaising with clients, suppliers, engineers, and management.
• Ability to work under pressure, handle urgent requests, and prioritise effectively.

Leadership & Initiative

• Experience supervising or mentoring junior administrators (preferred).
• Proactive approach to problem-solving and process improvement.
• Capable of taking ownership of service coordination and ensuring high standards are maintained.

Other Requirements

• Full UK working rights.
• A positive, team-oriented attitude with a strong work ethic.
• Flexibility to support out-of-hours/emergency call-out coordination if required (optional based on role).

In this position the candidate will be working with the lead administrator coordinator and electrical contracts managers alongside a QS lead engineer assisting in the electrical fire contracts.

The candidate will also be involved with on-site and team meetings with clients as per contract obligations.

Working from Erith's office 8 am - 5 pm (1 hour unpaid lunch) Monday to Friday.

24 days Holiday exc. bank holidays, Nest pension