Assistant Service Charge Accountant

MAPP; Manchester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading property management firm in Manchester is seeking an Assistant Service Charge Accountant. The successful candidate will manage service charge accounting, billing, and compliance within a designated portfolio. Ideal applicants should have 1–2 years of relevant experience and possess strong communication and problem-solving skills. This is a full-time position with a salary range of GBP 24,500 to GBP 28,000 per annum, depending on experience.

Qualifications

• 1–2 years of experience in a similar role.

Responsibilities

• Responsible for supporting service charge accounting.
• Manage service charge billing and financial reporting.
• Ensure compliance with RICS and internal guidelines.

Skills

Billing of service charges

Updating property data on management systems

Onboarding and offboarding

Closing year-end service charges

Financial reporting

Client accounting leadership

Statutory compliance monitoring

Job description

Assistant Service Charge Accountant

Department: Client Accounting

Employment Type: Permanent - Full Time

Location: MAPP Manchester Workspace

Compensation: GBP 24,500 - GBP 28,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas fund managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 frameworks of property management to help clients and occupiers navigate the new landscape and deliver a fully integrated and holistic approach.

We want to give you a clear picture of who we are and the role we are looking to fill. If this position excites you and you think you can make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome, add value, and be rewarded for our effort in a great place to work.

At MAPP, we strive to make the real estate industry a career path where everyone feels both welcome and wanted. We are proud of our progress so far, and we constantly reevaluate how to ensure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office‑based roles in a year. We have fun together with events and opportunities to connect, grow, learn, charity days, fundraising events for our communities, and study days that broaden our professional horizons.

This role gives you the opportunity to be part of our effort to do something special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title: Assistant Service Charge Accountant

Team: Client Accounting

Reports to: Senior Service Charge Accountant

Role Summary / Purpose and Scope

This role is responsible for all aspects of supporting service charge accounting within a designated portfolio.

Skills, Knowledge and Values

Skills (People & Technical)

• Billing of service charges, rents, voids, recharges, credits, insurance charges to tenants / occupiers or clients.
• Updating & maintaining property, lease & occupier data on property management systems; preparation of completion statements, rent review & interest calculations.
• Handle smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties.
• Produce, reconcile, analyse, apportion and close year‑end service charges in accordance with RICS guidelines; prepare service charge cash reconciliations annually, report & investigate outstanding issues; input and assist the surveying team with service charge budgeting.
• Produce, reconcile, analyse monthly client & tenant deposit bank accounts, addressing any outstanding positions & backlogs.
• Preparation and submission of financial reporting, owner statements, VAT reports, cashflows, net operating income and other reports as required by the client.
• Provide client accounting leadership regarding all properties and portfolios under management, supporting asset management strategies, funding positions and client objectives in accordance with PMA and other guidelines.
• Monitor statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements.

Values & Behaviour

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
• Self‑management: showing initiative, being proactive and meeting deadlines.
• Embracing change including technology.
• Engaging with the big picture.
• Great service delivery, working in partnership with internal and external individuals, communicating well in writing and verbally.
• Achieving results and prioritising work, delivering to all stakeholders.
• Innovative solutions and problem solving.
• Developing self and others, and willingness to learn.
• Interpersonal and relationship skills: communicating at various levels, including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communication, including report writing.

Experience and Salary

Level of Experience / Certifications: 1–2 years of experience in a similar role.

Working Hours: 9:00 am – 5:30 pm Monday – Thursday & 9:00 am – 5:00 pm Friday.

Salary Range (Based on Experience): GBP 24,500 – 28,000 per annum, depending on experience.