Assistant Retail Manager - Botanic Avenue

Marie Curie; Belfast; On-site; GBP 18,000; Part time

Job summary

A leading charity in end-of-life care in Belfast is seeking an Assistant Retail Manager to support sales and ensure outstanding customer service. You will engage with the community, manage store operations, and coach volunteers. Previous retail experience is essential for this part-time position, which offers a salary of £17,777.76 per annum along with various employee benefits.

Benefits

25 days annual leave

Pension scheme

Loan schemes for bikes and computers

Professional development opportunities

Qualifications

• Previous retail experience, preferably in fashion/clothing.
• Experience of cash handling and financial management.
• Ability to work well both independently and as part of a team.

Responsibilities

• Assist the Retail Manager in maximising sales and maintaining store standards.
• Engage customers and coach volunteers in customer interactions.
• Take responsibility for the overall management of the store in the manager's absence.

Skills

Retail experience

Cash handling

Strong interpersonal skills

Organizational skills

Job description

Company Description

Marie Curie is the UK's leading end‑of‑life charity. We are the largest non‑NHS provider of end‑of‑life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can‑do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.

Job Description

You will be responsible for:

• Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
• Merchandising awareness and keeping up to date with trends and competition.
• Maximising Gift Aid income and overseeing the proper display and administration of bought‑in goods, ensuring minimal stock loss.
• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on "Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
• Supporting the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
• In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

Key Criteria

• Previous retail experience, preferably in fashion/clothing.
• Experience of cash handling and financial management procedures (including completion of sales records).
• Strong interpersonal and communication skills, with a customer‑first attitude and the ability to communicate with tact and discretion.
• Ability to work well both independently and as part of a team.
• Good organisational skills and the ability to prioritise workload, balancing competing demands.
• Understanding of health and safety procedures in a retail environment.
• Experience in managing and motivating volunteers is desirable.

Qualifications

Additional Information

Vacancy type: Permanent, part‑time

Location: Botanic Avenue Store

Salary: £17,777.76 per annum + benefits

Hours per week: 28 per week

Closing date: 21st November. We are reviewing applications as they are received, so we encourage you to apply early.

Benefits you'll love

• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes, computers and season tickets
• Continuous professional development opportunities
• Industry‑leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Application Process

• To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
• In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

For more information or an informal chat please contact [e-mail]

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [e-mail]