Assistant Retail Manager

AEG Europe; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in London is seeking an Assistant Retail Manager to support retail operations at The O2. The role involves building relationships with tenants, driving customer service excellence, and assisting the marketing team in events. Candidates should have experience in premium or luxury retail markets and possess strong analytical and negotiation skills. Flexible working hours are required, including weekends and holidays.

Benefits

Flexible hours

Free show and climb at The O2

Continuous training and engagement

Qualifications

• Previous relevant experience in premium/luxury retail markets.
• Strong understanding of budgets and ability to interpret reports.
• Strategic and operational experience in retail management.

Responsibilities

• Develop positive relationships with tenants.
• Drive customer service excellence and contribute to key metrics.
• Support marketing team in implementing events and activities.

Skills

Influencing and negotiating skills

Analytical and commercial skills

Customer centric approach

Executive Diary management

Job description

Looking for a Retail role with a difference?

Want to work for an employer named in The Sunday Times Best Places to work 2024?

Outlet Shopping at The O2 are looking for an Assistant Retail Manager to support the retail manager in the day to day running of Outlet Shopping.

You will:

• Developing positive relationships with the tenants to include:
  • regular tenant meetings to understand trading performance locally and nationally, promotions, team changes, training, new lines / ranges coming in. Report back to the wider Management team at the weekly operations meetings
  • liaison between the tenant and the marketing team to help promote any key activities on the website, social media, blogs / vlogs where appropriate
  • review and understand tenant lease obligations and the Outlet operating and brand guidelines, including appropriate merchandising, pricing and signage standards and escape any variations to the RM.
• Be committed to the customer service excellence that AEG aspires to at The O2 and contribute to, and support any measures and outcomes that monitors and improves this
• Drive excellence in standards in all areas front and back of house, be it services, cleaning, security etc.
• Support the marketing team in the implementation of events and activities
• Assist with ensuring that the landlord and tenants comply with Health and Safety requirements

We're looking for someone who:

• With previous relevant experience of premium and /or Luxury retail markets either at full price or outlet with experience with concessions or partners
• Wants to make a difference through influencing and negotiating skills to drive best practise.
• Is analytical, commercial and numerate, with a good working knowledge of budgets and the ability to interpret reports
• Has strategic and operational experience – adopting a common sense, hands‑on approach
• Has executive Diary management skills
• Can confidently place the customer in the centre of everything

We'll give you a thorough induction on how we work at AEG.

We'll give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where: You'll be based at The O2, Peninsula Square, London SE10 0DX.

You'll act as Duty Manager on a rota basis with the rest of the Management team to cover late nights and weekends. This is likely to be a minimum of one weekend and one week of late nights a month, as well as a fair share of Bank Holiday Duty Manager shifts (split between Management Team).

Note: Due to the nature of the Outlet there must be flexibility within working hours to have a regular presence at weekends, evenings, peak trade and for special events.

So why apply?

Find out whyour employees love working here:

https://aegeurope.com/life-at-aeg/

Our benefits can be found here:

https://aegeurope.earcu.com/jobs/benefits/

Our commitment to inclusion

Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every singlerequirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.