Assistant Restaurant Manager - The Lobby

The Hongkong and Shanghai Hotels, Limited; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious hotel in London seeks an Assistant Manager for The Lobby Restaurant. This role involves providing leadership and ensuring exceptional guest service while maintaining high standards of health and safety. Candidates should have relevant experience in luxury food and beverage outlets, preferably with a Michelin star background. Join a highly experienced team with attractive remuneration and benefits.

Benefits

Market leading remuneration

Service charge

Attractive benefits

Qualifications

• Minimum 1 year relevant experience in a Luxury Food & Beverage Outlet.
• Prior experience in a Michelin star restaurant is advantageous.
• Expertise in a second language is desirable.

Responsibilities

• Ensure exceptional guest service in greeting, seating, and waiting.
• Handle guest complaints courteously and efficiently.
• Maintain high standards of Health and Safety and Hygiene.

Skills

Fluent English communication proficiency

Excellent time management

Organizational skills

Food and beverage knowledge

Adaptability

Positive attitude

Education

Relevant qualifications

Job description

The Peninsula London is excited to announce we are seeking an Assistant Manager for The Lobby Restaurant. This role will work closely with the Restaurant Manager to provide leadership to the team along with ensuring an expectational culinary and theatrical experience to our guests.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Ensuring the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handling, or relay to Lobby Director or Assistant Director F&B, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Understanding and accurately follow the standard of sequence of service, pre-service and after-service procedures.
• Ensure the highest level of Health and Safety and Hygiene are maintained, reporting employee and guest accidents, and responding properly to any hotel emergency.
• Establish and maintain outstanding colleague interactions with exceptional working relationships.

General requirements

• Minimum 1 year relevant experience in a Luxury Food & Beverage Outlet with similar standards and expectations (Hotel based or standalone) associated with relevant qualifications
• Prior experience in a Michelin star restaurant would be advantageous
• All-encompassing food and beverage knowledge
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Fluent English communication proficiency, expertise in a second language would be desirable

We are delighted to receive your CV and will liaise with suitable candidates directly.