Assistant Restaurant Manager

Watergate Bay Hotel; Newquay; On-site; GBP 25,000 - 30,000; Full time

Job summary

A lifestyle-led hotel in Newquay, UK, is seeking an experienced Assistant Restaurant Manager to enhance guest experiences. This role involves managing daily operations, supporting team training, and ensuring exceptional service. The ideal candidate should have proficiency in team management, customer care, and a good knowledge of food and beverage service. Attractive career prospects and team benefits are offered.

Benefits

Special rates for friends and family

Team discounts on restaurant services

Free surf lessons and equipment rental

Social events throughout the year

Qualifications

• Proven experience of managing a team.
• Good knowledge of customer care and complaint handling.
• Supervisory experience in a similar setting.
• Experience in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Assisting the Manager in recruiting restaurant team.
• Managing rotas, timesheets, and wages.
• Supporting team training and development.
• Engaging in daily operations.
• Supervising the restaurant to exceed guest expectations.

Skills

Team management

Customer care

Supervisory experience

Barista skills

Cash handling

Microsoft Word

Microsoft Excel

Wine and drinks knowledge

Organisational skills

Communication skills

Problem solving

Education

Minimum of Maths and English Grade C

Job description

Reporting to the Restaurant Manager, you'll be managing a restaurant with an excellent annual turnover. Deputising in the Manager's absence, you'll be ensuring the team provides exceptional service to our guests. Joining our team means being part of a community that values excellence, innovation, and kindness in everything we do. Our commitment to our staff is reflected in our exceptional working environment - one that promotes a work‑life balance, professional development, and plenty of opportunities for growth. This role provides a unique opportunity within a successful and expanding organisation, which encourages professional development and offers excellent long‑term career prospects. As our Assistant Restaurant Manager you'll be:

Responsibilities

• Assisting the Manager in recruiting restaurant team.
• Managing rotas, timesheets, and wages in line with business needs.
• Supporting team training, development, and performance management.
• Actively engaging in the restaurant's daily operations.
• Supervising the restaurant to exceed guest expectations.
• Handling and resolving guest complaints.
• Assisting in other departments as needed.
• Considering the needs of other hotel departments.
• Ensuring the security of stock, premises, and cash.
• Upholding restaurant standards and statutory licensing regulations.
• Following COSHH and health and safety procedures.
• Implementing fire procedures and team training.
• Enforcing the Health and Safety Policy promptly.

Qualifications

• Proven experience of managing a team
• A good knowledge of customer care and complaint handling
• Supervisory experience in a similar setting
• Barista experience
• Experience in cash handling
• Computer literacy and a good working knowledge of Microsoft Word & Excel
• In‑depth understanding of wine and drinks
• Consistent attention to detail
• Ability to remain calm under pressure
• Strong organisational skills
• Attention to detail and ability to maintain accurate records
• Good working knowledge of Microsoft Word & Excel
• Aptitude for working in a fast‑paced, busy environment
• Excellent communication skills and confidence in relaying information to internal team and guests
• Effective leadership with a team‑focused mindset
• Proactive problem solving abilities
• Methodical, strategic thinking
• Budgetary and costing experience
• A minimum of Maths and English Grade C (or above)
• A care for our team and our wider environment
• First Aid qualification (desirable)
• Food Hygiene certification (desirable)
• Health and Safety certification (desirable)

At Watergate Bay Hotel, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime. It's all about the balance of life. Being active, getting amongst the elements, spoiling yourself a little, chilling out, getting cosy, and most of all having a good time. We're about genuine hospitality, thoughtful details, and creating a space where people feel truly looked after. Our three core values - We Care, We Notice, We Change - and show what it means to work for a hotel which goes above and beyond for our team and guests. We're a relaxed, lifestyle‑led hotel on the North Cornwall coast, where guests come to find balance - whether that's catching waves, sinking into a cosy corner, or indulging in something delicious, and we're looking for a seasoned Assistant Restaurant Manager to join the team at The Living Space at Watergate Bay Hotel.

Benefits

• A relaxed, professional place to work in a beautiful location - at one of the UK's most striking beaches
• A welcoming team, eager to support and encourage each other
• Excellent career prospects in an ever‑expanding organisation
• Special rates for you and your friends and family to stay at the hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends and family at Zacry's, The Beach Hut, and Living Space Restaurants
• Team discount at our Cubs coffeeshops
• Team discounts at Shop on the Beach and other partner businesses
• Free surf lessons, surfboards and wetsuits hire from Wavehunters
• Team social events throughout the year
• Team assistance scheme - a dedicated helpline for support & advice on topics from mental health through to managing your finances