Assistant Restaurant Manager

Fortnum & Mason; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious dining establishment in Greater London seeks an Assistant Restaurant Manager. You will lead restaurant operations, ensuring high service standards while developing your management team. The role requires strong leadership, customer service, and organizational skills. The ideal candidate has experience with Afternoon Tea and Private Dining, and thrives in a fast-paced environment. Compensation includes competitive hourly rates, bonuses, and staff discounts.

Benefits

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff restaurant

28 days holiday + birthday day off

Matched pension scheme

Career development opportunities

Annual staff party

Qualifications

• Experience in a restaurant management role.
• Strong customer service focus and leadership skills.
• Ability to develop team members effectively.

Responsibilities

• Leading the restaurant to meet F&M standards.
• Coaching and developing the management team.
• Managing business performance and staff relations.

Skills

Experience within Afternoon Tea and Private Dining

Excellent interpersonal skills

Cooperation and team working skills

Ability to lead and motivate a team

Ability to cope under pressure

Good business awareness

Strong written and oral communication skills

Strong planning and organisational skills

Ability to work independently

Problem-solving ability

Job description

Assistant Restaurant Manager - London

Join the Fortnum & Mason Team!

Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!

Fortnum & Mason are looking for an exceptional Assistant Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly at our Dimond Jubilee Tea Salon Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.

Why Work For Us :

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff restaurant using Fortnum's ingredients

28 days holiday + a day off for your birthday and 5 extra wellbeing days off

Matched pension scheme and career development opportunities

Annual staff party and incredible gifts after 5 years

What You'll Do :

• Leading the restaurant and ensuring it meets and exceeds F&M standards and targets
• Coach and develop your managers to ensure efficiency, leading by example
• Update your management team on business performance, new initiatives and other pertinent issues
• Tour the restaurant regularly
• Chair regular meetings with managers
• Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
• Cooperating with the General Manager, and assisting with anything from project planning to staff management.
• Nurturing positive working relationships with staff.
• Addressing any issues in a timely fashion.

What We're Looking For :

• Experience within Afternoon Tea and Private Dining,
• Excellent interpersonal skills for diplomatically handling staff and customers
• Cooperation and team working skills
• The ability to lead and motivate a team of staff
• The ability to cope under pressure in a fast-paced environment
• Good business awareness for achieving successful performance
• Strong written and oral communication skills for managing business administration and personnel matters
• Strong planning and organisational skills to run a streamlined operation
• The ability to work independently and make decisions confidently
• Problem-solving ability, to resolve issues as they arise

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation

We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards