Assistant Reception Manager

Eden Hotel Collection; Highweek; On-site; GBP 26,000 - 32,000; Full time

Job summary

A prestigious hotel group in Highweek seeks an Assistant Reception Manager to lead the front office team and enhance the guest experience. Candidates should possess strong customer service skills, attention to detail, and a passion for hospitality. The role involves guest interactions from check-in to check-out, ensuring every detail is attended to for maximum satisfaction. Generous benefits package and a culture of inclusion are offered.

Benefits

31 days of leave, increasing with service

Monthly tips shared fairly

Exclusive discounts at over 800 retailers

Access to wellbeing resources

Dental and vision health plans

Cycle-to-Work and EV leasing options

Discounted stays and spa treatments

Employee recognition platform

Support for financial, mental, and physical wellbeing

Free parking and meals on duty

Qualifications

• Genuine and warm approach with standout people skills.
• Ability to coach and support team members.
• Previous management experience preferred.

Responsibilities

• Shape guest experiences from check-in to check-out.
• Lead and support the front office team.
• Handle room allocations and guest bills.

Skills

Customer service skills

People skills

Attention to detail

Communication skills

IT skills

Job description

** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2025 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence 2025**

**Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism**

An exciting opportunity to join a beautiful property, reporting directly to the Front of House Manager, this role would be ideal for an experienced Supervisor or Assistant Manager ready to take the next step in their career.

What you’ll be doing?

As our Assistant Reception Manager, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check‑in, through to ensuring they leave happy and content at check‑out.

Yet the role is so much more than that, you’ll work closely with other departments to enhance guest the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.

What you’ll need to be an Assistant Receptionist Manager?

• To have a genuine and warm approach, with stand out people skills;
• Lead and support the front office team to provide a seamless guest experience
• Train, coach, and support team members
• Previous management experience would be an advantage
• Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like…
• Good communication skills, and level of English – both written and spoken;
• The ability to work in a fast‑paced environment with a ‘can do’ attitude & to love the buzz of being busy;
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills

What’s in it for you?

At Eden Hotel Collection, we’re proud of our award‑winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2024 and 2025!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle‑to‑Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life’s key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values‑led, award‑winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople

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