Assistant Reception Manager

Harbour Hotel Guildford; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Guildford is seeking a Head Receptionist to ensure exceptional customer service. Candidates should have at least 2 years of Front Office experience and knowledge of OPERA. The role offers excellent progression opportunities, competitive salary, and various benefits including hotel discounts and meals on duty.

Benefits

Excellent progression opportunities

Competitive salary

Hotel stay and Food and Beverage discounts

Employee Assistance Program

Stylish boutique uniform

Meals included whilst on duty

Qualifications

• A minimum of 2 years’ Front Office experience required at Supervisory level or higher.
• Full knowledge of the OPERA system is mandatory.

Responsibilities

• Ensure every guest receives the ultimate in customer service.
• Collate guest feedback, billing and revenue posting.
• Motivate and manage Front Office team.

Skills

Customer service skills

Complaint handling

Effective communication

Motivational skills

Tools

OPERA

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a Head Receptionist to join the team. As Assistant Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 2 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew :

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.

Please note only those eligible to work in the UK or have a valid UK work permit / visa will be considered for this vacancy.

We look forward to hearing from you!