Assistant Reception Manager

Village Hotels; Cardiff; On-site; GBP 28,000; Full time

Job summary

A vibrant hotel chain in Cardiff seeks an Assistant Reception Manager to support the reception team in delivering outstanding guest service. This role involves ensuring a smooth reception experience, collaborating across departments, and engaging with a diverse clientele. Previous experience in guest relations or customer service is advantageous. The position offers a competitive salary and a comprehensive benefits package.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discounted food and drink rates

Training and development programs

Financial wellbeing support

Flexible working hours

Life insurance and maternity/paternity benefits

Qualifications

• An infectious personality and passion for delivering outstanding guest service.
• Ability to motivate and engage others while solving any problems for guests.
• Experience in collaborating effectively with other departments.

Responsibilities

• Support the Reception Manager to ensure the reception team is effective.
• Deliver a seamless experience for guests from leisure and corporate sectors.
• Collaborate with other departments to enhance the guest experience.

Skills

Infectious personality

Problem-solving initiative

Ability to motivate others

Team collaboration

Outstanding guest service

Job description

Assistant Reception Manager

Village Hotels – Cardiff
£27,419 per year (full time)

First impressions are the most important. Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests, we need a team member who can keep the reception running smoothly, interact with guests using our latest technology, and deliver a flawless experience.

This diverse and challenging role is responsible for working alongside the Reception Manager to ensure the reception team is always on point, ready to jump into action, and provides outstanding service to every guest.

• Work, Grow, Play – Join a modern, lively, and inclusive hotel club that values personality, individuality, and fun.
• Support a range of guests from leisure to corporate, ensuring each visit is seamless.
• Collaborate with other departments to create a positive guest experience.

We offer a comprehensive benefits package that includes:

• Complimentary Health and Wellness Membership for you and a family member/friend (£1,500 per year).
• Discount on overnight stays at Village Hotels and partner hotels.
• Discounted rates on food, drink, and coffee at Village Hotel Pubs & Grill and Starbucks stores.
• Training and development through our Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform for cross‑skill development.
• Cashback offers from high‑street brands and supermarkets.
• Well‑being and healthcare benefits, monthly programmes, and mental health support.
• Up to two annual mental health days and access to an Employee Assistance Programmeli>
• Financial wellbeing support, salary drawdown via Wagestream.
• Flexible working hours, birthday off guaranteed, and a supportive, inclusive environment.
• Reward and recognition schemes, anniversary rewards, and a company pension scheme.
• Life insurance, maternity/paternity benefits, and an electric car salary‑sacrifice scheme.

So what do we need from you?

• An infectious personality.
• Initiative to solve any problem for our guests.
• Ability to motivate and engage others.
• Team player with the to partner with other departments.
• A passion for delivering outstanding guest service.

Come and be part of something new & something special – Work, Grow & Play the Village Way!