Assistant Public Programs Manager: Chanticleer

Bryn Mawr College; Wales; On-site; GBP 33,000 - 45,000; Full time

Job summary

A renowned public garden is seeking an Assistant Public Programs Manager to enhance the visitor experience. This full-time role oversees the Visitor Services team, ensuring smooth operations and developing strategies for engagement and revenue. Ideal for candidates with experience in visitor services or hospitality, strong leadership qualities, and a commitment to diversity and inclusion.

Qualifications

• Experience in visitor services, public programs, hospitality, or a related field.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Supervise and schedule the Visitor Services team.
• Ensure smooth daily operations including ticketing and guest safety.
• Track and report visitor data, attendance, and sales performance.

Skills

Visitor services experience

Leadership skills

Excellent communication

Problem-solving abilities

Project management

Job description

Chanticleer is seeking an Assistant Public Programs Manager to lead and enhance the visitor experience at our renowned public garden. This role oversees the Visitor Services team, manages daily operations, and collaborates with leadership to create a welcoming, educational, and service-focused environment. If you’re passionate about hospitality, public engagement, and strategic program development, this is a great opportunity to grow with us!

This exempt, full-time position requires a flexible work schedule that includes weekends and holidays during Chanticleer’s open season. Hours of arrival and departure will vary depending on the needs of the organization.

About Chanticleer:

The Chanticleer Foundation is a non-profit organization that operates a 50-acre public garden in Wayne, Pennsylvania, USA. Chanticleer opened to the public in 1993 and welcomes over 65,000 visitors annually from April through October. The garden has over 5,500 taxa and is recognized as a leader in horticultural display, design, education, and environmental stewardship. The Chanticleer staff work in a professional, team-oriented, and smoke-free environment. Continual training and education are encouraged.

Primary Responsibilities:

• Supervise, assist in hiring, train, and schedule the Visitor Services team
• Ensure smooth daily operations, including ticketing, season pass sales, parking, and guest safety
• Oversee visitor services platforms, including ticketing, reservations, and e-commerce
• Manage Chanticleer’s season pass program
• Oversee group tour reservations, tour guide training, and scheduling
• Develop strategies to increase revenue from tours and retail sales
• Supervise merchandise inventory, purchasing, and online/onsite sales
• Track and report visitor data, attendance, and sales performance
• Manage visitor communications, including website updates, social media, email marketing, and press releases
• Develop visitor materials and publications
• Collaborate on interpretive programming and visitor engagement strategies
• Work closely with other departments to support events and public programs

Qualifications:

• Experience in visitor services, public programs, hospitality, or a related field
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to manage multiple projects and priorities in a dynamic environment
• Familiarity with ticketing systems, reservations, and e-commerce platforms is a plus
• Demonstrated commitment to advancing and developing staff as well as diversity, equity, and inclusion.

To apply, please send your resume and a letter of interest to the Executive Assistant at 786 Church Road, Wayne, PA 19087.