Assistant Practice Manager

Tettenhall Medical Practice; Wolverhampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading GP practice in Wolverhampton is seeking an enthusiastic Assistant Manager to support daily operations and lead a friendly team. You will oversee staff management, recruitment, and coordinate staff training initiatives while ensuring compliance with health regulations. The ideal candidate should possess strong leadership skills and a background in primary care, along with excellent communication abilities. Join us in delivering high-quality patient care in a supportive environment.

Qualifications

• Good standard of education with excellent literacy and numeracy skills.
• Grade A-C in English and Maths.
• Previous experience in Primary care.
• Leadership and or Management Qualification.
• HR Qualification.

Responsibilities

• Support the practice manager in day-to-day operations.
• Provide leadership and guidance for administrative staff.
• Lead recruitment for non-clinical staff.
• Manage staff absences and payroll details.
• Monitor compliance with health and safety legislation.
• Develop training programs for all staff.
• Manage compliance registers and practice reports.

Skills

Leadership skills

Excellent communication

Organisational skills

Problem-solving

Team management

Education

Good standard of education with excellent literacy and numeracy skills

Grade A-C in English and Maths

Leadership and or Management Qualification

HR Qualification

Previous experience in Primary care

Tools

EMIS Web Clinical System

Job description

We are looking for an enthusiastic, experienced Assistant Manager to join our friendly and supportive GP practice. We are a closely knit team that takes pride in patient care. We are a training practice and we actively support our staff to develop them.

Our aim is to deliver high-quality care to our patients. We are a large practice of approximately 11,500 patients.

Main duties of the job

• Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
• Providing leadership and guidance for the following staff: Administration Manager, Reception Manager, Senior Administrator, Senior Receptionist and Lead Nurse
• Lead on the recruitment of non-clinical staff, including advertising roles, vetting candidates, interviews and issuing employment contracts
• Co-ordinating for new hire orientations
• Compiling and maintaining paper, digital and electronic employee records.
• Coordinate all staff absences, maintaining an effective absences register
• Entering payroll details onto iris portal
• Ensuring staff adhere to policy and procedure at all times
• Carry out appraisals for non-clinical staff and work with them to create personal development plans (where appropriate)
• Monitoring compliance with health and safety legislation, providing leadership and direction for staff
• Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative), liaising with external agencies when necessary and maintaining a training record
• Manage compliance registers, supporting the practice manager, ensuring DBS checks are conducted.
• Support the management team in the compilation of practice reports.
• Maintain the significant event database, providing advice to staff and briefing the team at meetings as required.
• Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events.
• Responsible for the timely preparation, submission and follow up claims (e.g. CQRS, DES, IIF, PCN-related activity, and locally enhanced services)

Secondary Responsibilities

• Deputise for the practice manager in their absence
• Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders in the absence of the practice manager
• Assist with the recruitment of staff as requested by the practice manager
• Support the practice manager in the reviewing and updating of practice policies and procedures
• Support the practice manager with CI and change initiatives.
• Manage asset registers as directed by the Practice Manager.
• Act as the communication link between the management team and staff.
• Represent the practice locally required.
• Maintain a working knowledge of CCG initiatives

About us

Tettenhall Medical Practice is a large GP practice in leafy suburb of West of Wolverhampton serving around 11,500 patients. The practice is based in an NHS Estate with a friendly and supportive team. The workload in general practice is continuously evolving, and we aim to provide a great service to our patients.

We are looking for applicants with initiative, enthusiasm and a pleasant personality with leadership skills who can manage different tasks to fill this key position within our practice.

Our staff consists of:

• Excellent admin team
• High QOF achievement
• EMIS Web Clinical System
• Accredited training practice
• Member of Unity West Primary Care Network

Person Specification

Qualifications

• Good standard of education with excellent literacy and numeracy skills.
• Grade A-C in English and Maths.
• Previous experience in Primary care
• Leadership and or Management Qualification
• HR Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.