Assistant Practice Manager

NHS; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local GP surgery seeks an experienced Assistant Practice Manager to support operations and manage staff in London. Ideal candidates should have at least two years in GP practice management, strong communication skills, and proficiency in healthcare IT systems. The role offers a salary of £16-17 per hour with Monday to Friday hours.

Qualifications

• Minimum two years of experience in GP surgery management.
• Experience in writing and reviewing healthcare policies.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Support the day-to-day running of the surgery.
• Manage clinical and non-clinical staff.
• Liaise with patients and external healthcare professionals.

Skills

Organisational skills

Effective communication

Problem-solving

Teamwork

ICT proficiency

Education

GCSE Grades C or above in English and Maths

Qualifications in healthcare management

Tools

EMISWeb

SystmOne

Job description

Overview

Assistant Practice Manager Claremont Clinic

Caring for our local community since 1951

We are seeking a dedicated Assistant Practice Manager to join our friendly and forward-thinking GP surgery. Are you organised, motivated, and experienced in healthcare management, and already working in this role? Previous experience in a healthcare or GP practice setting. Minimum experience of two years is essential. Join Claremont Clinic and be part of our commitment to exceptional healthcare delivery.

Responsibilities

• Support the Practice Manager in the day-to-day running of the surgery, ensuring smooth operations and the highest standard of care for our patients.
• Manage clinical and non-clinical staff; oversee administrative systems, procedures, and patient services.
• Assist with rotas, recruitment, training, and HR processes; write and update practice policies and procedures.
• Liaise with patients, staff, and external healthcare professionals; contribute to compliance with CQC standards and practice policies.
• Utilise ICT systems (EMIS, AgilioTeamNet, NHS ICT) with strong administrative skills; maintain confidentiality and demonstrate effective communication.
• Be a proactive, flexible, and supportive team player.

About Us

Claremont Clinic has provided care to our community in Forest Gate and the surrounding area since 1951. We have over 12,300 registered patients and our premises have recently been fully refurbished. We are well rated by our patients, with 4.4 stars on Google Reviews.

We are located on Romford Road with good transport links; nearby stations include Woodgrange Park, Wanstead Park Suffragette Line (Overground), Forest Gate, and Manor Park (Elizabeth Line). There are bus stops just outside.

We value individuals who are organised, adaptable, and personable - committed to delivering excellent customer service.

Key attributes we are looking for include:

• Previous experience in medical/primary healthcare roles.
• Excellent communication skills with a clear and courteous telephone manner.
• Ability to maintain confidentiality and discretion with patients.
• Experience handling sensitive situations with empathy and professionalism.
• Strong teamwork and independent problem-solving abilities.
• Proficient in ICT and general administration tasks.

Job Responsibilities

• Support the management of clinical and non-clinical staff.
• Oversee administrative systems, procedures, and patient services.
• Assist with rotas, recruitment, training, and HR processes.
• Write and update practice policies and procedures.
• Liaise with patients, staff, and external healthcare professionals.
• Contribute to compliance with CQC standards and practice policies.
• Strong administrative and ICT skills; excellent communication and interpersonal abilities.
• A proactive, flexible, and supportive team player.

Salary: £16-17 per hour, dependent on experience

Hours: 37.5 hours per week - Monday to Friday 10am-6pm inclusive of 30 mins unpaid lunch break

Flexibility: Some flexibility is required to accommodate additional or alternative hours to cover colleagues during annual/sickness leave.

Experience & Qualifications

Experience

• GP Surgery Management Experience (minimum 2 years)
• GP Surgery Administrative Experience
• Proficient in ICT
• Proficient in use of EMISWeb or SystmOne
• Experience in supervising and appraising staff
• Human resource management
• Knowledge of NHS management and primary care structure
• Experience in writing and reviewing healthcare policies in primary care

Qualifications

• GCSE Grades C or above in English and Maths
• Ability to speak and communicate clearly and proficiently in English
• Qualifications relating to healthcare management

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.