Assistant Poker Deck Supervisor

The Hippodrome Casino; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits at one of London's premier entertainment venues! As an Assistant Poker Deck Supervisor, you will lead a dedicated team, ensuring the smooth operation of the Top Deck Poker Room while delivering exceptional customer service. Your role will involve maximizing profitability and creating memorable experiences for guests. With a focus on leadership, conflict resolution, and communication, you will thrive in a dynamic environment. Join a vibrant team and enjoy fantastic perks, including discounts and a tronc scheme that rewards your hard work. If you're passionate about the gaming industry and have the skills to excel, we want to hear from you!

Benefits

Birthday Bonus (£75)

Flat Tronc Scheme

50% Discount on Food and Beverages

30% Off Magic Mike Live Tickets

Discounts in Local Restaurants

Season Ticket Loans

Recommend a Friend Scheme

Foreign Exchange

Company Pension

Qualifications

• At least three years experience in a busy poker room.
• Knowledge of cash desk procedures and tournament management.

Responsibilities

• Ensure smooth running of the Top Deck Poker Room.
• Maximise profitability and maintain game integrity.

Skills

Leadership Skills

Conflict Resolution

Customer Service

Communication Skills

IT Skills

Job description

Were looking for a talented Assistant Poker Deck Supervisor to work at London's most exciting entertainment venue, who will be dedicated to the Hippodrome with a desire to develop your career. You’ll be responsible for the smooth running of the Top Deck Poker Room, assisting in maximising profitability and ensuring that all games and activities are run within the structures and rules of the LCCP.

Is this you? Someone with:

• Natural leadership skills who is able to understand every individual in their team, utilise their strengths and develop them in areas where they require encouragement
• A strong but flexible personality who is comfortable in an environment with conflicting needs and has a proactive approach to resolving conflict
• A desire to make every guest happy by offering a unique experience which goes beyond their expectations
• A sociable personality who engages easily with guests, is intuitive to what they are looking for and identifies how to offer more
• A pro-active disposition, who is highly motivated and proud of the standard of work they produce
• An exceptional communicator who instinctively changes their tone to get the best outcome

It is essential that you have at least three years experience working in a busy poker room and that you hold knowledge of cash desk procedures and tournament management.

You will have a strong understanding of what constitutes excellent customer service standards.

To work at the Hippodrome, you need to have fluent English language skills and good IT skills and be:

• Professional, positive and results focused
• Highly organised and able to work under pressure
• Forward thinking and continually looking for innovative ways to improve
• Eighteen years or over
• Eligible to work in the UK

You will be included in our Tronc scheme where you will receive tips between £500-£700+ per month. In addition to your basic pay, after three months of service, you will be entitled to:

• £75 for your birthday to spend at the Hippodrome's restaurants and bars
• Flat tronc scheme with no employer deductions
• 50% discount on food and beverage in theatre, bars and food outlets
• 30% off Magic Mike Live tickets
• Discounts in local restaurants and takeaways
• Season ticket loans
• Recommend a friend scheme
• Foreign exchange
• Company pension

We’re looking forward to hearing from you. Good luck!