Assistant Plant Area Managers - multiple sites

Garden Forum Limited; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

Garden Forum Limited is looking for a dedicated professional to provide management support to the Horticultural team in Woking, focusing on excellent customer service. Your main duties include maintaining stock control, training team members, and ensuring all customer queries are handled with the utmost courtesy.

The ideal candidate should possess experience in a retail bedding department or hold a horticultural qualification. Enthusiasm, flexibility, and a passion for customer service are essential.

Qualifications

• Extensive knowledge and experience of working in a retail bedding department.
• A passion for customer service with the ability to thrive in a fast-paced environment.
• Flexible, enthusiastic and highly motivated.

Responsibilities

• Maintain good control over stock levels and accurate ordering.
• Train and monitor team for appropriate stock care.
• Handle customer queries and complaints courteously.

Skills

Customer service

Retail bedding department experience

Flexible and enthusiastic

Education

Horticultural qualification

Job description

Your primary responsibility will be to provide a management support to Horticultural team, with customer service at the forefront of everything you achieve.

Working closely with the Plant Manager to help the Garden Centre to succeed.

Main duties and responsibilities:

• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
• Train and monitor your team to ensure that stock is cared for appropriately
• Co‑operate fully with line management and product managers
• Take responsibility for the whole department in the absence of the manager
• Ensure all queries and complaints are handled with courtesy and are referred where necessary to the manager and product manager
• Customer Service expectations are exceeded
• Sales opportunities are generated through interaction with customers

To be successful in this role, we are looking for people:

• Extensive knowledge and experience of working in a retail bedding department and/or a horticultural qualification.
• A passion for customer service and the ability to thrive in a fast‑paced environment are essential.
• You will be flexible, enthusiastic and highly motivated, commercially aware and have the ability to create dynamic displays.

Job locations – Badshot Lea, Frensham, Hare Hatch, Hersham, Woking