Assistant Personal Shopper @Net-A-Porter (French Speaking)

YNAP GROUP; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury fashion retailer in London seeks an Assistant Personal Shopper (French Speaking) to provide exceptional customer service. Responsibilities include resolving order issues and supporting Personal Shoppers. Ideal candidates are team players with a strong interest in fashion and excellent communication skills. This entry-level role offers a hybrid work environment and various benefits.

Benefits

Performance bonus schemes

Pension contributions

Staff discounts

Private healthcare

Flexible working

Fun and caring team environment

Qualifications

• Flexible, positive team player.
• Passion for delivering exceptional customer service.
• Ability to build positive relationships with internal teams.

Responsibilities

• Resolve daily order issues and customer service inquiries.
• Support Personal Shoppers in closing sales.
• Liaise with departments to resolve issues promptly.

Skills

Sales experience

Strong interest in Fashion

Exceptional communication skills

Customer service

Job description

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world's most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation‑only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi‑brand luxury group.

Assistant Personal Shopper (French Speaking) – Overview

NET-A-PORTER is now seeking a talented Assistant Personal Shopper (French Speaking) to join the team.

Location & Reporting

Location: Our Westfield Office in Shepherd's Bush

Reporting into: Personal Shopping Assistant Manager

Benefits

• Performance bonus schemes dependent on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Responsibilities

• Resolve all daily order issues, returns, stock discrepancies etc.
• Provide a full customer service
• Liaise with all relevant departments to resolve issues promptly and follow up until completion
• Manage all aspects of administration for designated Personal Shoppers (x2)
• Escalate complaints to the Personal Shopping Assistant Manager
• Support the Personal Shopper to close sales
• Help with creating dedicated emails for our customers with product images, product details, and pricing
• Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call
• Create customer profiles for the team in order to offer the right product
• Ad‑hoc stock search and check stock levels of key products
• Help the Personal Shopper with stock requests for internal and external customers' appointments
• Arrange samples to be sent to head office in Westfield and help with the setting up and clearing of our EIP fitting rooms
• Organise and check stock for consignment deliveries to key customers
• Assist with events set up, participation and take down
• Process orders, pre‑orders and reservations of product when needed
• Look after a Personal Shopper's customers when on holiday/absent
• Customers list admin maintenance

Qualifications & Attributes

• A flexible, positive and a keen team player
• Previous experience in a sales environment
• Strong interest in Fashion
• Passion for delivering exceptional customer service
• The aptitude to go above and beyond at all times, for both internal and external customers
• Exceptional communication skills are essential
• Proficiency in building positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues
• Regular glowing customer feedback

How to Apply

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast‑paced environment, then please apply with a CV.

Equality & Diversity Statement

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Job Details

Experience Level: Entry level

Workplace Type: Hybrid